Vindictive Seating Allocations

Click here if this is your business
★★☆☆☆
1.6 / 5
17.6% of users recommend this
Click here if this is your business

JohnNorthfield's review of Thomas Cook

★☆☆☆☆

“Vindictive Seating Allocations”

Written on: 11/11/2018 by JohnNorthfield (8 reviews written)

Myself and my wife recently had a flight booked to fly to Las Palmas MT 1068 10th September 18 and returning 24th September 18 MT 1069 and the booking was made via Saga Holidays.
We did not have pre-Booked seats but as only travelling as two persons man & wife did not dream of just how vindictive Thomas Cook Airlines lines would prove as on our flight out they refused us two seats together and on both our outbound and inbound flights we were allocated seats some ten rows apart,just unbelievable.

On returning to the UK i complained to Thomas Cook Customer services and guess what three separate complaints via email and absolutely no response they simple don't care a fig.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Petebenson's Response to JohnNorthfield's Review

Written on: 25/12/2018

Next time book a seat. If you fail to prebook your seats, don’t blame Thomas cook for the consequences.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Johnnorthfield's reply to Petebenson's Comment

Written on: 28/12/2018

You have missed the point completely as any airline acting in a professional manner should always attempt to allocate a man and his wife seating together and at British Airways this is as their policy but as Thomas Cook is only motivated by profit before passenger consideration they wish to squeeze every extra pound out of their passengers every time regardless.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0