written by MikeyVR on 12/04/2023
Biggest takeaway: We booked the 14 day platinum package for our honeymoon in July 2022. Sadly, we would not recommend booking packages with the seven holiday. If we could do it over, we would NOT have booked through them. We would have done our own research and booking. Their service and accommodations are not worth the high price for the overall experience we had. We could have done Bali much cheaper while staying at much higher quality resorts. Overall: The logistics were GREAT (car rides, tour pick ups, texts on what we’re doing each day) and the tours and tour guides and drivers themselves were FANTASTIC (so was our tour guide!), but we were extremely disappointed in corporate customer service and accommodations (among many other smaller issues we faced with the seven holiday- like them bringing us two hours in traffic to go to a beach club that was closed or them claiming they couldn’t make reservations somewhere and us finding out once we were there reservations were available). Two of the hotels they booked for us as part of the itinerary were unacceptable and definitely not the ‘5 star experience’ we were sold for our honeymoon (we booked the 14 day platinum package, for nearly $9k NOT including flights). Just as an example, the hotels had stained walls, pillows and towels, cobwebs, dirty appliances and overall outdated (looked like it hasn’t been update since the 70s and we told them we wanted more modern, luxurious accommodations for our honeymoon). Even the recent reviews for the Seminyak hotel expressed the same concerns ‘not clean, needs revamping etc’ and the price of this place compared to resorts nearby is wildly cheaper. We were so uncomfortable at these hotels, while there, we chose to do our own research, and re booked ourselves on two occasions (for HALF of the trip). The hotels the seven originally booked us at were some of the cheapest options (we confirmed this by googling other hotels while there). Above all, they were not what we told the Seven Holiday we were looking for before we booked. (We LOVED the two hotels we rebooked ourselves at. One of them was the kayon jungle and the seven holiday told us this was in their lower, ‘gold package’ but that is definitely the better spot and aligns with what we told them we initially wanted!) We didn’t want to leave a negative review. In fact, we waited over 9 months to give them a chance to make things right (asking them to cover the hotels we booked ourselves) and followed up multiple times and unfortunately, we were ignored for over a month at a time and once we finally received a response, it was very defensive, saying it was our fault we had a poor experience and not theirs because we selected the package itself. They wrote ‘This package (with included hotels) were chosen by your party and you were aware of the possibility to replace one or another component of the package.’ The issue with that is we told our agent (our initial seven holiday coordinator who we do not recommend) what we were looking for and we trusted her. She assured us this would be the best package based on what we told her we wanted. We shouldn’t have had to do our own thorough research as that’s the point of paying a premium price and booking through the Seven. She did NOT recommend upgrading to different hotels based on what we told her we were looking for as we would have been willing to pay more to get what we wanted on our once in a lifetime honeymoon trip. I will say- they did cover one of the two different hotel stays we had to book ourselves and sent us a bottle of champagne and chocolates, but this did not make up for the headaches that were caused by booking the new hotels while on our honeymoon without assistance and the other hiccups that happened on the trip. We sadly spent more time of the trip worrying about where to rebook than enjoying where we were. Therefore, we have no choice but to leave a poor review which is sad because overall- we DO recommend a trip to Bali, just not with this company. I also expect them to respond to this in a more defensive tone as that has sadly been what we’ve experienced from them to date.
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Tmcgrann17's Response to MikeyVR's Review
Written on: 21/07/2023
Hello, this review was super helpful. I was also looking at the 14 day platinum package, was it the seminyak beach resort and hotel to avoid? Any others?
Tmcgrann17's Response to MikeyVR's Review
Written on: 23/07/2023
What were the two hotels you felt that were not up to the standards?
Tmcgrann17's Response to MikeyVR's Review
Written on: 21/07/2023
Hello, I was also looking at the 14 day platinum package- what are the hotels to avoid? The seminyak beach resort and hotel? Any others ?
Mikeyvr's reply to Tmcgrann17's Comment
Written on: 25/07/2023
I would avoid booking this package with the 7 holiday--it cost us around $9,000 USD and we could absolutely have done it for considerably cheaper with much better service. SAVE YOUR MONEY! I think you would be much better served doing your own research into hotels and transportation--I would use the 7 holiday for day tours as the local tour guides we encountered were fantastic!
The two hotels we rebooked from were the DISINI Luxury Spa Villas Seminyak and Kupu Kupu Barong Villas and Tree Spa.