Poor Service & not reliable

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Southall Travel
★★★☆☆
3.0
From 205 reviews
57.0% of users recommend this

ylSlaughter54's review of Southall Travel

“Poor Service and not reliable”

★☆☆☆☆

written by ylSlaughter54 on 14/07/2019

Rubbish travel agent
I booked tickets to travel to India via jet airways which failed while i was in India
I contacted them and travel agent instead of helping started selling me tickets - return for £1700 pounds per person - Some of my friends bought it.
I purchased new tickets to fly back and now I am claiming money via credit card chargeback scheme and they are preventing them
They are not ATOL protected and they sell tickets for airlines that is not ATOL protected too. so providing wrong information to customers
Customer service remains poor and they do not have complaint procedure/policy or department.
I have serious concerned about this travel agent. I am in the process of reporting them.

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