DON'T USE SMARTFARES!

SmartFares - www.smartfares.com
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JereandJerrye's review of SmartFares - www.smartfares.com

“DON'T USE SMARTFARES!”

★☆☆☆☆

written by JereandJerrye on 03/08/2020

I booked a ticket with Virgin Atlantic Airlines through Smartfares.com. Then Virgin Atlantic cancelled the flight. Someone, either Virgin Atlantic or Smartfares, tried to book an alternate flight but messed it up. We would have missed our connection by three hours. I contacted Smartfares multiple times to reschedule but they never helped me.

Finally, after endless calls, Smartfares said they couldn't reschedule and suggested that I cancel the flight and apply for a refund. The refund was denied by Virgin Atlantic. So now, I am out $418.00 and the ticket has been cancelled.

There is something very wrong going on at Smartfares! Do not have anything to do with them!

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