Six Star Price not Six Star After Sales Service.

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HBarclay's review of Six Star Cruises www.sixstarcruises.co.uk

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“Six Star Price not Six Star After Sales Service.”

Written on: 11/09/2018 by HBarclay (1 review written)

Six Star Price not Six Star After Sales Service.
My Cruise with Six Star Cruises to the Far East ends in Hong Kong. At the time of booking I had not decided on whether a day room was required or not, so, I paid for a transfer from Cruise terminal to Airport (25 Kilometres). I was told these elements of the trip could be easily changed or added later.
Service to this point was great. Full payment including the transfers became due and this was paid.
After full payment a change took place, Responsive Service but with little or no help. I was now told the Day Room could not be booked by Six Star Cruises and that this would be down to me. So, I booked my own day room.
New transfers were required which effectively added one additional journey of 4 Kilometres to the overall requirement. This carried the price tag of £148.00, No further details were provided.
I was told the £148.00 with no detail of it’s make up, was the figure provided by the supplier and they were unable (or unwilling) to seek more information. No additional detail has been provided. However, Six Star Cruises don’t see the issue and continue to ask if I wish to proceed.
So, a Great Service Promise but quickly wash their hands at the first sign of trouble.
I am not aware of a Commercial Organisation who do not keep a very tight control over their Suppliers. This ensures the best service and competitive edge can be provided to its Customers. This is not the case with Six Star Cruises
Situation remains unresolved!
Such a Pity but Please be Beware!!

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