written by on 22/07/2019
The worst holiday experience we have ever encountered. Starting off - could not trace our flights at Heathrow T5, not enough seating for us at some of the hotels, dreadful food and no gluten free meals at all on occasions, cancelled tours, badly planned route including a 12 hour day from hotel to hotel, hotel rooms double booked, Saga lounges that didn't exist. I'm still waiting for customer relations to reply to my email, the auto reply message says within 28 days but that hasn't happened.
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