Misleading advertising

Riviera Travel
★★★★☆
3.6
From 193 reviews
66.0% of users recommend this

Guest's review of Riviera Travel

“Misleading advertising”

★☆☆☆☆

written by on 10/10/2017

We booked the Classical Spain tour back in May 2017 for what we thought was Oct 2017 but, in fact, it was for Oct 2018. This was done online and was a genuine mistake, as we have never booked a European holiday 18 months in advance before. Surely the system should have been alerted to our mistake when we paid the balance IN FULL in August 2017 and contacted us?
Instead, we heard nothing from Riviera and remained blissfully ignorant of our mistake. We only learned of the problem when we chased our travel documents and were told we still had a year to wait for our trip, by which time it was far too late to book an alternate holiday. Bitterly disappointed with Riviera, who should not be advertising short-haul trips 18 months in advance on their current site, without making it very obvious of the departure year.

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