Beware of booking with them.

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Guest's review of Reservation Counter - www.reservationcounter.com

★☆☆☆☆

“Beware of booking with them.”

Written on: 21/02/2019

They are a sham...please read the other reviews about not receiving refunds for cancellations. They state they follow the hotels cancellation policy, which is not true. I made a reservation for two nights on Feb 14 around 3pm and called back to cancel reservation within an hour or so. Here is their policy (not the hotel's policy) they sent me. "Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 02/10/2019, 12 pm are full refundable. Bookings cancelled after 02/10/2019, 12 pm are subject to a fee of 1 night's room and tax. There is no refund for no-shows, early checkouts, or cancellations after 02/14/2019, 10 am. The $9.99 fee included in the total is non-refundable." Otherwise even though I canceled I never received a refund. Working with my bank and the BBB and Yelp and letting the world know they are bad.

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