Call your bank make the charge back

Call your bank make the charge back
I used this company Rehalt to book a flight it costed me around $250 i needed to flight ASAP, once i booked and the money was processed, the website showed that my trip was not confirmed (flight F34691) and that i had to wait till morning so the company confirms it, thought the flight was scheduled for that exact next morning and their browser showed that the flight is available and that i could book it. The next morning i was contacted by their agent and was said that i could not get that flight and proposed me another one but i had a very important meeting that, so i couldn’t wait!!!

They apologised for their unprofessional service and emailed me that i can cancel for free and the full amount will be refunded within 20 working days, since it was their mistake!!!

They said it will take around 20 businesses days to refund, now 2 months passed and nothing. I tried to email them several times and i received always the same email; we are working on it…. I am running an online company as well! I know that such situations don’t need that much time!!!

So i decided to check their reviews and i found out that in most of the cases, they don’t refund the money. I will fight to get back what they promised, they could just say from the beginning that nothing will be refunded. As i said i am running an online company as well so i know exactly what to do and how to do the charge backs! It’s important to know that they lose extra money when the banks or MasterCard/visa/American express, make the charge back! Write an official request to your banks, MasterCard and visa so they block them from charging other customers and help you getting your money back, especially if Rehalt promised a refund and mentioned the amount in an email. Let’s make a collective claim.
Anyway Im getting attorney involved as well to take all legal actions against them.