Avoid at all costs

Click here if this is your business
Novasol - www.novasol.com
★☆☆☆☆
1.2
From 21 reviews
5.0% of users recommend this

Ebwing's review of Novasol - www.novasol.com

“Avoid at all costs ”

★☆☆☆☆

written by Ebwing on 17/03/2021

Just awful company. They are refusing to pay back any of the £3800 paid for a villa in France. They bend the rules to suit them and just refuse to help. I cancelled my booking with booking.com last year. A week later they emailed me to persuade me to take an offer that was not clear but offered to rebook me for 2021. They did not make clear this new booking would be considered as the old one and therefore I lose my right to the refund I had just agreed through cancelling.
Then, I check this year and am told on my booking page I am entitled to a 90% refund- I therefore clicked cancel. My booking disappeared and I then received an email saying I wasn’t entitled to anything.
They are underhand, sly and cruel. Be careful. Do not book with these people.

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account