Netflights – Questions & Answers

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by LadyAnnMorris on 13th February 2014 Report this content
Having had a serious delay on our outbound flight of approx 26 hours and another thankfully much shorter one on our return I have been advised that we should be eligible for compensation. While we appreciate this was in no way the fault of Netflights, I wonder if you could advise me how I should go abut making a claim? Thanking you in anticipation

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Glim Written on: 14/02/2014
You practically answered your own question..:-) If you got travel insurance , then you can claim. Netflights are with out a doubt the worse company I have ever had to deal with. They ow me a lot of money but they play very clever tactics and that's where you will find it difficult to claim anything back. As long as you know that everything is OK from your side , then you should have no problem, as long as you have travel insurance. With Netflights, if it has got to do with money, then I wish you all the luck!!. They do not like giving there customers there money back when something goes wrong.
Report this content miker1951 Written on: 14/02/2014
First and foremost, as far as I know, you are entitled to claim for compensation from the Airline involved, if your flight originated in the European Community. You must write to the airline cincerned stating your claim and the reasons behind it, with as much information as possible. If the airline prove difficult regarding your claim, then you can contact the Civil Aviation Authority who will assist. You most definitely do not have a claim against Netflights. By the way, in response to a previous answer, I have dealt with Netflights for many many years and found them to be an excellent company with excellent customer service.