Revolting customer service, AVOIDDDD!!!!

This company is absolutely revolting. Anyone considering buying tickets from here please go somewhere else like Southall travel. I have told the same to my family, friends, DON’T buy your tickets from here. I would rather pay more for a ticket than buy a cheap ticket from here. I was promised a refund which I didn’t get. Thats one story aside but whats really funny is how their advisors (Agents) speak to their customers. After explaining my problem regarding the refund he cut what I was saying and said ‘No I don’t deal with refunds what do you want me to do, i cant do anything’ with a raised voice. A polite, ‘I’m not sure but can check for you’ would have been enough. I have been chasing this refund up for the past 5 months and if I can keep my calm and talk professionally over the phone then I don’t understand why a advisor who works there and gets PAID to do their job can’t do the same. I later said that I don’t like the tone and the attitude that you are speaking to me with. He replied ‘are you done, or do you wanna carry on?’ LOL, its funny how they speak however they like to their customers without a consequence. Clearly that aggression didn't initiate from my side as a customer who just wants reassurance so if he is having personal problems he needs to leave that outside work. I would report him to a manager but turns out THERE IS NO MANAGER LOL (well thats what their employees say anyway on the phone). However, if there is someone that checks on the attitude and customer service skills of the employees of ticket to india, Im sure you record your calls, have a listen to his call today. They can book the tickets for you just like a 12 YEAR OLD can do too using the website but they can’t sort out the after sales and for that you HAVE TO CONTACT CUSTOMER CARE ON EMAIL. I did that too, I emailed their customer services and refund department for the past 5 months I didn’t get a reply until 2 weeks ago. Im understanding and thats why have been waiting patiently for a refund for the past 5 months and chasing this refund up daily just for some reassurance but its ridiculous that they speak to their customers like that without being triggered. I did not once say anything offensive. Disappointing. The other advisors were professional when speaking but he needs to be taught some manners on how to speak with customers, I’m sure they get training, maybe a refresher on customer service skills might be good for him? Just a suggestion.

Now, about my refund. I needed to amend a ticket however the adviser advised that I should just purchase a new ticket as it would be cheaper than amending the original and he would sent the original one for a refund. So I went ahead and paid for the new ticket expecting a refund on the original ticket. It has been 5 months and they have been sending me around in circles and recently told me that I can not get a refund. At this point I’m not even annoyed, its funny how they get away with things like this. Still chasing up the refund. Promising a customer a refund over the phone, so that the customer doesn’t have proof of it and then not issuing the refund. On top of everything the attitude that they throw at their customers is funny.

Guys save your money and go somewhere else :)