Beaware.Disaster Travel company. don' t bother booking.

I booked my holiday as it seemed very low price package ,but ended up paying more at the end. They are crafty people and as soon as the guy took my card detail ,he added £30 on the top to cover his administration charges and for aviation certificate..The story doesn't stop there,the day I booked my dad ended up in the hospital and after two days he had heart attack and we were supposed to fly 4 days after that. I requested that due to my dad being in the hospital and being old and my mum being unable to run around if the travel agency can offer me any option. But instead of that i was suggested to take travel insurance and claim through insurance .
I tried to speak to the manager of the company but he was avoiding taking calls. I told the manager that I was unable to take insurance as i became very busy with my dad. I wasn,t offered no refund nothing and finally i requested to cancel my travel .still upto today its been over 6 months i haven't received no cancellation confirmation. The manager of the major travel is giving incorrect information that is committing crime as you can't take insurance after the incident happened and claim. The travel agency made me so upset and stressed. I lost nearly £500. I would advise everyone please not to book through them , you rather pay someone extra but go to some professional people.I don't understand that this company still exists.