£449.18 lost in 7 days with lastminute.com

lastminute.com nightmare family holiday booking
1) on 23 Jul 2019 at 10:06PM made online booking
2) on 23 Jul 2019 at 10:06PM £562.85 was taken by lastminute.com "LeBarMerchant" from card for flight
3) on 24 Jul 2019 at 02:51PM £449.18 taken by lastminute.com from same card for hotel
4) after no booking confirmation from lastminute.com, I called on 25th and 26th, agent said each time that booking has been escaleted and will be completed within 24 hours.
5) on 28 Jul 2019 I tweeted asking for update on confirmation as its been five days since making online booking and four days since you lastminute.com took took a total of £1012.03 from my card.
6) on 28 Jul 2019 at 09:47PM lastminute.com customercare emailed me stating it has not possible to confirm booking so booking is cancelled and money will be refunded, but I have to prove money was taken from my account. I did not ask for holiday booking to be cancelled, lastminute.com cancelled without asking me, and after taking £1012.03.
7) on 29 Jul 2019 at 01:22PM I replied back to lastminute.com customercare email address asking for full refund of £1012.03.
8) on 30 Jul 2019 at 06:45AM, lastminute.com refunded £562.84 for flight booking, HOWEVER no refund of £449.18 for hotel booking which they took under same booking ID
9) so after 7 days I am down£449.18, and customer service are not replying to my emails / calling back on phone calls made
10) I contacted my bank, who provided full details for the £449.18 transaction that lastminute.com took for hotel booking, I've forwarded to details to lastminute.com, including auth code, RRN and ARD numbers, still waiting for refund

Why take money for flight and hotel, and then cancel with out contacting me, why take hotel money when you have flights are not confirmed.

lastminute.com are a nightmare, they way they operate cannot be legal, family holiday ruined

avoid lastminute.com