AWFUL COMPANY AND SERVICE!!!

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Kenwood Travel - www.kenwoodtravel.co.uk
★★★★☆
4.5
87.0% of users recommend this

Guest's review of Kenwood Travel - www.kenwoodtravel.co.uk

“AWFUL COMPANY AND SERVICE!!!”

★☆☆☆☆

written by on 11/10/2016

Due to travel to Barbados for Christmas on the December 2016 to the Sands Hotel (new build- completion date was August 2016).

Concerns started in August (estaimted completion date) when a friend of ours was actually in Barbados and said they had seen the hotel and it was no where near completion and a total construction site!! In the meantime, our other friends wanted to join us in the Sand Hotel but they were finding it difficult to book as other company's took it off their webpage (obviously as it clearly was not ready)...
So we told them to book it with Kenwood travel as they were still advertising it on their website. They called them and was told that the hotel hopefully will be finished by October but not looking good for Christmas, so our friend passed this on to us considering we had already booked this in April 2016.

We then decided to send a email asking about this and was told it should be ready by October 16th but to call back before we pay our balance.

We then got the call to say it will not be ready and to look for other hotels within reason. We were actually given a list of alternative hotels by an employee at Kenwood, one of which was Turtle beach but we were told we cannot have this one even though they had already offered it to us!

Called back AGAIN and spoke to another employee at Kenwood, who advised that we could not have our chosen alternative due to availability. He then suggested a hotel called Sugar Bay- We said yes to this hotel but then was told we have to pay £2200 EXTRA!

We have been completely mis- sold a holiday by Kenwood and the customer service is absolutely appalling.

We have been waiting and saving nearly all year for this holiday in a BRAND NEW luxury hotel to be told a couple of months before it would not be ready and we have to settle for less! The only hotel they offered us at no cost was called Mango Bay- I advise anyone to look at this and the Sands and compare the two- how can they expect us to be happy with this in the slightest- it is also a different side of the island where we purposesly did not choose in the first place.

Kenwood have caused so much inconvenience for us and have not compensated appropriately. We would not recommend this travel company to anyone.

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