Cancelled cruise on Norwegian epic

1.9 / 5
26% of users recommend this

IsabelaBain246's review of Jetline Travel


“Cancelled cruise on Norwegian epic”

Written on: 06/05/2021 by IsabelaBain246 (1 review written)

Booked first July 2020 for sept paid £800 deposit thy never invoiced for the balance we knew the ship couldn't sail. We asked them to return the deposit they refused said we didn't pay the balance on time. But we could transfer the deposit to May next year so we did. Then paid the full balance on time total £ 2800. This cruise was also cancelled. We were not contacted at all and when we rang asking if the ship was sailing six days before due we were told it was cancelled , so I asked for a full refund only to be told it would be at least. 180 days this means they have had my money for over 14 months. Don't deal with this company. We feel like our cruising days are over for good

Report this review
Was this review helpful? 2 0