Never use jetline cruises

We had our cruise cancelled, due to the current virus. We expected 100% refund. This was not the case. On booking we was told it was a package deal. When jetline cancelled they informed up it was not as stated a package,and we would not received a full refund. They stated we can hold the trip until next year but would have a loss of £800.00 the same if we wanted our money back, if we wanted a refund it would take months? We requested a breakdown of our holiday, but was told by an agent who called us, that admin was not available. The lady who was in contact spoke limited english, which not by her own admission was based in india. I have emailed jetline as requested over a week ago. To date no one has bothered calling me back. The worse thing is, they are still taking bookings, and you can speak to a advisor if you are paying up your balance. But the people who have already paid there is no one available.
I would never recommend jetline cruises to anyone.