Customer service shocking

Dear customer care 25/4/2022

We booked our Royal Caribbean cruise on Friday 22nd April 2022 we processed payment & received our confirmation booking reference.

We were waiting on the details being emailed to us but nothing came through my husband contacted you today on live Chat to try to get details of our flights but instead we were told that you could not fulfil our booking because you couldn’t give us the flights from Glasgow unless we go via London at an extra cost to us at £1100.
I was not happy whatsoever with this so I then went on to the chat & waited in the queue & was cut off 3 times without getting to speak to anyone.

I eventually got through after waiting in a queue of 38 & got through to customer services live Chat , I explained my complaint & he came back & said we would have to pay the £1100 or cancel the holiday , I feel this is very very unfair & through absolutely no fault of our own. & to be perfectly honest you are advertising something you cannot fulfil. To me this is false advertising.

I was still talking when I was cut off with no warning obviously because it was after 6.00pm , he didn’t explain that he was finishing the conversation & the next screen that came on was the attached,

I am absolutely disgusted with this treatment


I would like to know why you are advertising & selling holidays you cannot supply.






Sent from my iP