Cancelled 3 days befor arrival 2 diff reasons given

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daniellejayweston's review of Hoseasons Holidays

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“Cancelled 3 days befor arrival 2 diff reasons given”

Written on: 05/08/2020 by daniellejayweston (1 review written)

Where do I start. Much like the most recent reviews Hoseasons are full of rubbish.
We made 4 bookings in November 2018 for Finlake for my Dad's 60th. Arrival 7th August.
We all got our hoseasons Confirmations 17th June.
1 Booking got their information pack from Finlake 1 week before.
So I called 7 days before we were due to arrive, told they can see our 3 bookings on hoseasons but hasn't transferred over onto their system. They will look into it and call me back.
6 days before, no one has called me back. I called; same response.
4 days before - still no call back. I called again. Told they will look into it could hear some computer clicking. Someone will call me back same day.
3 days before - I called back took around 15 attempts. Demand an answer no one has bothered to call me back. I dont want to drive 3.5 hours with a toddler and dogs to be turned away. We were told that Hoseasons have had accommodation pulled off their site by the owners but they will do their best to get it sorted. Get told someone will call me back. So try to call for an update through out the day Finally get through at 5pm to be told Hoseasons will call me back by 5.30pm
Hoseasons call and tell me there is maintenance on all 3 of our bookings! Thats not what the resort said, and that there is nothing they can do, finlake only notified them yesterday evening.
Even though they knew there was a problem 5 days ago!
3 days before our holiday, they've cancelled it.
Looks like we won't get anywhere else now either, not for a family of 8 adults, 4 kids and 2 dogs.
The language I would like to use isn't permitted!
But I am absolutely infuriated to say the least.
I will be reporting to who ever and which ever professional memberships they are associated (ABTA being one)
to do this to so many people is an absolute disgrace.
The company should be ashamed of themselves. There is clearly something going on here for so many people to be saying the same things!
Never again will I use hoseasons and I will shout it from the rooftops to inform others of what a shambles and embarrassment they are to the UK holiday industry.

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