10/10 Customer service

4.5 / 5
93% of users recommend this

Karson349's review of Holiday Gems - www.holidaygems.co.uk


“10/10 Customer service”

Written on: 20/05/2019 by Karson349 (1 review written)

After running into multiple problems with my holiday booking, I was contacted promptly by the customer service team and was helped by a lovely lady. Unfortunately, I ended up having to change the hotel that I had originally booked and this lady could not have been more helpful with the problem! She recommended numerous different hotels in the area, looked for the best prices and best reviewed hotels, and most importantly she was so understanding and patient with my indecisiveness of which hotel to choose! Nearly an hour later we finally decided and the person I dealt with sorted out all the details and rang me back to confirm that it had all gone through properly! This was the most customer centred call and person I have been on the phone to dealing with a problem. I would highly recommend the company pretty much due to the fact that the problem was dealt with so well and promptly, with a cheery and sincerely helpful lady!

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