They cancelled do to covid19 & no refund option given

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NickolasLoomis's review of Holiday Cottages www.holidaycottages.co.uk

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“They cancelled do to covid19 and no refund option given”

Written on: 31/03/2020 by NickolasLoomis (1 review written)

So holiday cottages uk cancelled our reservation due to covid, and instead of offering a refund, they only offer to move the date to certain dates they provide.
This is not a movie ticket or dinner reservation, we are 3 families, 6 adults, 6 children from 4 different countries.
We can't just ask for leave holidays and pay new flights at any moment.
If this business cannot understand that and be useful and caring for customers, then they should not be in the business. It is not for customers to pay for covid19 disruptions, we are already loosing jobs and having I'll family members.
It is ridiculous, THEY DON'T EVEN ANSWER EMAILS, and when you call and finally get through they give no answers, say they'll call back and NEVER DO.
Totally not recommended, they want to take your money no matter what. We used to like them, no more... No way. I can't trust booking a holiday destination that cannot adapt to holiday problems.
Please don't use.

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Hateholidaycottages's Comment

Written on: 13/04/2020

I had the same experience. Have you tried claiming through a creditcard?

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