Green Dot Holidays - www.greendotholidays.co.uk

I am disputing a charge of over $400

to Green Dot Travel from when I was trying to make reservations with United Airlines and I had some difficulty. I Googled the number for United Airlines website. The search turned up what looked to be Uniteds official website. In reality it was Green Dot Travel. At no time did they ever represent themselves as anyone but

United Airlines. I was surprised to learn after our transaction was completed that they had tacked on the charge that was going to a company called Green Dot Travel. It was never my intention to deal with a travel agency. They misrepresented themselves as a United employee. I would never have agreed to a travel agency charge for purchasing two plane tickets . I urge you not to deal with these sham.

I booked this holiday to Portugal on 28th Feb 2020. The operator had a really hard to understand accent. I was told on the phone that it was £258 each and I asked the agent3 times if there was any charges and he said no. Then he called up and said he wanted more money cos the flight was unavailable so he charged an extra 40 but then I noticed they had charged a £50 booking fee so £606

Then Corona happened so I was given a call today (16th April and bear in mind we were supposed to travel on 18th) and I was offered a credit note (lol) from easy jet (like i will use it) and just £250 of the 410 I paid. Every time I've spoken to them I get a call centre in India and they can't speak English.

If i could give 0 or a minus figure I would. They are useless and profiting from the outbreak. My advise, stay well clear

Can anybody offer me any advice to take this matter further !!!!!!! Due to the corona virus my holiday has been cancelled which aI totally respect now this joke of a company are telling me I’m only entitled to 300 pounds back as it’s just the flights which are cancelled and the hotel is still live that’s why I’m losing out on 200 pounds !!!!!!! The hotel has shut down so therefore I should be entitled to a full refund not just 300 plus they are telling me I may get my refund back in 4-6 weeks !!!!

On behalf of the community and any future holiday planners, I am reporting this amateur so-called company to Trading Standards based on all of the shocking 1* Google reviews....

Rang to book a holiday with them which started off pretty reasonable, after going home from work that day to discuss it with the wife she agreed & said go ahead & book , rang up the following day to book & was told only 1 room left therefore price will increase , I said I'll talk to the wife & ring you back & that's what i did , I said were take it , with that they told me there were only 2 seats left on the plane therefore the price is going to increase , after starting off around the £1600 mark the price was now £1900 of which I felt pressured into so went ahead, when at the complex I asked the owners if they were fully booked to which they told me no were only 3 quarters full, so my advice to anyone out ther do not book with these merchants !

I booked a holiday with Greendot over the phone and they assured me that the holiday was being held whilst I gave them all my bank details.

Received a phone call from a different person 5 minutes later to say holiday wasn't available but could offer me something else nearly double the price???

Be careful of this company I will be reporting them elsewhere as well.

Gentleman if you can call him that talked over me whilst on the phone and couldn't understand why I was irate??

Do not use

I originally booked five star hotel in Portugal via Green dot holidays to find that the hotel was not as advertised. The site says 560 m from the beach in fact it’s a 20 minute drive and in the middle of nowhere. I phoned to explain and that I wanted a hotel close to the beach. they offered to change my hotel however I would lose my £300 deposit. I explained I was not happy nor prepared to do this as it was false advertising. in the end after a lengthy discussion we came to a compromise of £90 transfer fee. I did change hotels and in the end had a great holiday. however I have now received my statement to find that they have taken the full amount for the new hotel plus my deposit plus transfer fee. This has been anything but a low-cost holiday in fact has cost me a lot more than if I had booked this via another agent. I would advise that you look elsewhere and do not book via Green dot holidays!

Stay away from these they tell you a price then phone you back teliing you its gone up do not book with this company they will have your eyes out. 7 nights at the hotel they class that 2 nights travel so you only get 5 nights be carefull on your flight times they offer because you will lose 1 day easy due to the times

Don’t believe the original price. After being put on hold for 20mins you will be told “this holiday is no longer available"

They will however after asking you what your maximum budget is give you the option of purchasing a holiday for £300 more than previously advertised.

To say the individual on the phone did not listen to a word I said would be an understatement.

Obviously I told him what I thought and have now booked through a well known agency for a fraction of the price.

Do yourself a favour and DONT TRUST THEM!

Tried to book holiday today with Cheeky Monkey Travel and got offered a holiday with Green Dot Holidays. Agreed all terms with man on phone gave details price agreed to be phoned up 10minutes later being told hotel we wanted was now not available and we were stopping in different hotel. I declined this offers on show are not ever available company to fill empty hotels with poor ratings. my lesson if something seems to good it probably is. Please steer clear of Cheeky monkey and Green Dot.