Shocking customer service, no ownership of mistakes

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rosiepowell's review of Gold Medal Travel Group - www.goldmedal.co.uk

★☆☆☆☆

“Shocking customer service, no ownership of mistakes”

Written on: 04/12/2019 by rosiepowell (1 review written)

I wouldn't even give them 1 star! Shocking!!! My parents went to a travel agent locally to book their holiday to Nashville, during the process, the travel agent contacted Gold Medal for information concerning transport to and from the hotel and the hotel was booked on the basis of this information, the information given by Gold Medal was incorrect. This error led to my parents incurring additional costs during their holiday. A complaint has been raised with Gold Medal and they are refusing to provide ME with a detailed response, refusing to own up to their mistake or rectify it. I have explained that my parents are vulnerable customers and they JUST DON'T CARE!!!
So they can go about giving false information and there's no Ombudsman service in place to force them to investigate complaints properly, own up to their mistakes and rectify them and they therefore seem to to use this to just ignore issues and complaints. It's so irresponsible, customer service and basic morals is not at the heart of this company!

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