Avoid like plague

Do not book through this company!!! 
i have had problems details below and when i googled them hundreds of bad trip advisor reviews have had 2 call my card company also they shut my case saying wasnt clear enough and to reopen case tried wont let me and wont let me open a new one emails are no reply and call centre hangs up on you well gala hotels you think you are getting away with this you have another thing coming i will review anywhere i can twitter facebook trustpilot tripadvisor you will regret the day you tried to take my money for free!!!!!!

case tried to open after they shut my first one: i cannot believe you have shut my case and gave reason as please write your request clearly!
is this clear enough for you i booked a hotel last night you have took my money then emailed today to say that you are moving me hotel. I cannot move hotel as i need to be in airport grounds hence why i booked the hotel i did.  
i have tried calling your call centre at half 5 when i finished work and the first time i picked option 0 got hung up on the second time i picked option 1 got hung up on and i also called another number on your site which kept telling me to press star as number didnt have a voicemail and just kept repeating this message when i pressed star. Your opening hours are supposidly to 6 so why was this? 
you have me panicking as i need a hotel room at airport on friday and if i dont get a response from you as soon as how can i book another hotel at airport. I will end up having to go to my bank  as i have paid for one thing and you are trying to give me another and i cannot get in contact with you through calls or cases because you just shut them. I need a reply asap 
a very unsatisfied customer