THE WORST EVER!

★★★☆☆
2.6
From 76 reviews
41.0% of users recommend this

Guest's review of Explorica

“THE WORST EVER!”

★☆☆☆☆

written by on 11/07/2014

OUR DAUGHTER GOT HER PASSPORT STOLEN THE DAY BEFORE A SCHOOL TRIP TO EUROPE AND THEY DIDN'T WANT TO RESCHEDULE THE TRIP EVEN THOUGH WE PAID FOR THE INSURANCE. WE WANTED TO SEND OUR DAUGHTER TO EUROPE BY OUR OWN EXPENSE AS SOON THE NEW PASSPORT ARRIVED AND WENT TO THE AIRPORT TO ASK FOR THE AIRLINE TO KEEP THE RETURNING TICKET FOR HER TO GET HOME FROM EUROPE AND THEY TOLD US THAT EXPLORICA WAS THE ONLY ONE COULD DO IT SINCE IT WAS A GROUP BOOKING. SO WE CALLED THEM BACK IN FRONT OF THE AIRLINE AGENT AND AFTER A LONG COMVERSATION VIA PHONE THEY AGREED TO KEEP THE RETURNING TICKET. AFTER TWO HOURS THEY CALLED US BACK TO TELL US THAT THE AIRLINE TICKET SAID THAT THEY COULDN'T DO IT. IT WAS UNBELIEVABLE!
THE AIRLINE AGENT TOLD US IN THE AIRPORT THAT WE HAVE TO BE VERY STRONG WITH THEM BECAUSE THEY WILL STILL GET THE MONEY BACK FROM THOSE UNUSED PLANE TICKETS AND THEY WILL NOT REFUND US ANYTHING.

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