Cannot even rate a 1 Star

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Expedia - www.expedia.com
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Lauren226's review of Expedia - www.expedia.com

“Cannot even rate a 1 Star”

★☆☆☆☆

written by Lauren226 on 29/12/2019

Yesterday I tried to book a package vacation from Canada to California. Expedia.com website "Oops! we hate when this when this happens but your package price went up $0.50 and was not successful. I tried to resubmit the booking on the web and my session was cleared and returned to the original search page.

I immediately called Expedia and tried booking over the phone. I thought the booking was successful but was told that I could not have the travel confirmed.

My Mastercard account people told me that Expedia placed a over $2,000 pending charge on my account before charging the full package price of $4218.69 which apparently would not be honored by Mastercard because of what Expedia had done.

I spent over 5 hours on the phone with 10 different people at Expedia and 4 different people at Mastercard to no avail. Neither would accept any responsibility.

I have a limited time to take this vacation and am being told that I need to wait 3 days for the holds to drop of my Mastercard which will be too late for me to book the travel.

Expedia is responsible and to some degree so are HSBC's Mastercard systems.

Expedia should not be in business. This is a clear warning to anyone thinking of using Expedia.com

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