Exact Travel LTD Reviews - www.exacttravel.co.uk

★★★★☆
3.6 / 5
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Exact Travel LTD - www.exacttravel.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid this travel agency for your own sanity”

Written on: 26/08/2020 by Webersh314 (1 review written)

I had a terrible experience with this company. They are so canny and unprofessional. Once you pay them a deposit you are sucked in and they treat you like shit.I paid the deposit for my family ticket on a Friday and paid the balance on Saturday at about 12noon. I was told they would issue my ticket immediately. I kept calling till 4pm on Saturday and they kept saying my ticket was in a queue. Finally they called at 4pm to say they are not able to issue and to wait till Monday morning. Monday… Read Full Review

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★☆☆☆☆

“I had a terrible experience with exact travel and...”

Written on: 25/06/2020 by Nelsonlz282 (1 review written)

I had a terrible experience with exact travel and tours. I bought tickets for me and my family to travel to Nigeria over the Easter holidays, unfortunately due to the covid 19 pandemic the flight was cancelled. Exact travel only gave me back half of my money as refund even though they received full refund from virgin Atlantic. They would encourage you to pay with a debit card rather than a credit card. She will sweet talk you to get your compliance, once the deal is done she is of the picture… Read Full Review

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★☆☆☆☆

“Rather deceitful, and portray minimal knowledge of booking”

Written on: 12/06/2019 by Houghton177 (1 review written)

I tried to book a flight over the phone to Calgary, Canada with Exact Travel and after was said and done, all the spelling of the city's name, (the ultimate aim being to get everything right), dates and all, l was asked to pay my deposit of £100 in order for the itenary and flight details to be sent through by email. So l did, thinking l had got one chore accomplished successfully out of the way that day. Two minutes later l got a call from this agent apoligising profusely that she had a… Read Full Review

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★☆☆☆☆

“Not honest”

Written on: 14/11/2018 by bettyesanadeleke (1 review written)

I bought a ticket to Nigeria in October to travel in December 2017 The airline had problems with the journey and could not go as scheduled Since it’s christmas time a lot of people have to travel through alternative flights You can imagine how expensive.(£3854)The journey had to be made. I could not make any contact with this agent at all. After the whole bank holiday I approached both the flight and the agent. The flight made it clear that they returned money to the agent in full.I paid… Read Full Review

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★★★★★

“They know what they are doing”

Written on: 15/09/2018 by SegunBabatunde (1 review written)

Really good experience with exact travel. Bought my ticket to Lagos at last minute. Very efficient, low cost and friendly service. Definitely buying from them again. Thanks… Read Full Review

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★★★★★

“Reliable and Helpful.”

Written on: 15/09/2018 by MaryErum (1 review written)

I bought my flight tickets for my family this summer from Exact travel. My whole experience with them was very good. Paid money and got my E-Tickets straight away. Very helpful throughout the whole process.Especially the person I dealt with was very efficient and friendly. Thank you… Read Full Review

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★★★★★

“Only The Reliable Agents ever in my Life”

Written on: 03/07/2018 by clickonmyheart (1 review written)

Hi. I have been deceived by several agents. After long time, I got some reliable people who treated me friendly and honestly. I booked Umrah Package this Ramadan. Even though, I paid late but they didn't charge me extra and grant me favor. I am really very happy to use your services. Well done guys. I wish you all the best. I will never book with any one. Exact Travel is now on my top priority for any future trip. when I arrived Makkah, I didn't like the hotel, and I am greatful that you… Read Full Review

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★★★★★

“Overall customer service”

Written on: 27/06/2018 by Crawfordtx455 (1 review written)

I have booked an Umrah Package with this agency and the customer service level was excellent. They were very precise and knowledgable with everything… Read Full Review

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★★★★★

“Tickets To Harare”

Written on: 11/01/2018 by Chukwu33 (1 review written)

I needed 3 tickets to harare for my wife and 2 kids. I searched online and I found exact travel and tour. I called this company and got very cheap deal with Emirates Airline. I am really satisfied with this company . I will use this company again… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 10/01/2018 by Lola11 (1 review written)

I called this company for my trip to nigeria. Travel consultant was very professional and helpful. He gave me very cheap price with Medview Airline. I am really impressed with his very nice behaviour. i would recommend this company to my friends and relatives as well. God bless… Read Full Review

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★★★★★

“4 tickets to Gambia”

Written on: 30/10/2017 by yeForsyth368 (1 review written)

Great service very helpfull.will be using in future and would recomend… Read Full Review

Colejames's Comment

Written on: 28/06/2018

Great services for those who wants to visit UK and abroad with all helpful guideline provider company

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★★★★★

“exellent service”

Written on: 29/10/2017 by AbrilBlake (1 review written)

deposit was on the 9th of october and the full payment was made on the 25th of the same month and ticket was issued. The customer service was wonderful.The staff was so helpful… Read Full Review

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★★★★★

“Excellent Services”

Written on: 27/10/2017 by Taiwo146 (1 review written)

I bought Medview Airline ticket to Nigeria for December and i found this company very professional. I paid the money in the bank account and i got my ticket straight away without any problem. The lady with whom i made my reservation was very experienced and helpful.I would be using Exact Travel and Tour in future as well… Read Full Review

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★★★★★

“CUSTOMER SERVICE”

Written on: 25/10/2017 by delekpo (1 review written)

Great customer service - the staff who handles my bookings always gives it personal attention; goes out of his way to assist with whatever difficulties comes up; and, has a very professional approach in dealing with queries. He has never disappointed me and he is probably responsible for loyalty to this company… Read Full Review

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★★★★★

“VERY GOOD SERVICE”

Written on: 25/10/2017 by solomom (1 review written)

I was satisfied by the promptness of your service. I will use you again… Read Full Review

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★☆☆☆☆

“I was checking online for flights to Nigeria and when...”

Written on: 10/10/2017 by ColtDevine (1 review written)

I was checking online for flights to Nigeria and when I saw Medview airline- the number that flashed on the screen was that of Exact travel. I called them and an Indian guy picked the phone and started giving me the flight options. After giving me the options, I told him that I needed some discount for my 7 year old son who was travelling with me but he told me that he would go check with their account manager. He was then mounting pressure on me to pay a £100 to reserve the ticket since they… Read Full Review

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★★★★★

“Excellent Service & Very Helpful People”

Written on: 22/09/2017 by Adeola (1 review written)

I bought a ticket for my Father coming from Nigeria from Exact Travel and Tour. Initially when i called them for the booking the price was very expensive. But their staff was very helpful and professional.They worked really hard and found a very good deal with med view airline. I am really thankful to these people and i would love to continue trading with them in future as well… Read Full Review

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★☆☆☆☆

“The staff I spoke with told me I could pay for my...”

Written on: 11/08/2017

The staff I spoke with told me I could pay for my tickets in instalments via payment to their account, when I asked for the bank details he promised to email them but did not. When I contacted him again, he denied telling me this and said I had to pay a higher cost for the tickets. Of course, I am not able to pay the cost, so I am not travelling which is so disappointing for my children. The colleague who was supposed to "help me" said my deposit could not be refunded. I would have liked… Read Full Review

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★☆☆☆☆

“ Despicable People”

Written on: 17/05/2017 by AmalPenny (1 review written)

They were very helpful initially, until we paid £150.00 deposit. Called back with passport details and to also to pay remainder of flights £409.00. Was told that they no longer had the flight prices we had booked, that it would cost me an additional £150.00. When I disbuted this I was rudly told that we had missed the payment deadline (booked 26/04/17, flight date 26/08/17) saying it was the 1st May. And that it was the airline that had increased the prices not them, he could see on the… Read Full Review

Nasar_H's Response to AmalPenny's Review

Written on: 19/05/2017

Please do not give up,pursue this as much as you can.We as a group of five booked ummra in April 2017, once we &ad paid over 4000 ones the trouble started. The location of our mecca hotel was on a hill.we told them we had a disabled person in a wheel chair, they swore in ALLAH'S name that it wasn't.In Medina we were supposed to get 4* hotel they booked us in a 2*. Our transport transfers we had to pay more direct to the people there.no one should book with them.may Allah punish them and ruin their business.whoever reads this pls don't become another victim to them.they will ruin your ummra.they have sold their soul to the devil.so pls take your case as far as u can.and others pls be warned.allah is my witness that this is all true.

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Dadylayefaye's Response to AmalPenny's Review

Written on: 12/07/2018

Hello
They took my £100 deposit and when I ring to make the payment . The guy say the airline already cancel my flight .
They ripped people off to take their deposit

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★★★★★

“Excellent ”

Written on: 27/04/2017 by Munroio308 (1 review written)

I have found Exact Travel very helpful and efficient in providing there services. They have guided me briefly and helped me out in very difficult situation where i was was feeling so stressed and hopeless because i was not able to fulfill my trip. Exact Travel helped me in this situation i am very happy with there services and will contact them in future as well because i found them very professional and effective… Read Full Review

Nasar_H's Comment

Written on: 13/05/2017

Must be themselves writing this.fradusters.

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Nasar_H's Comment

Written on: 13/05/2017

Must be themselves writing this.fradusters.

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Nasar_H's Comment

Written on: 13/05/2017

Must be themselves writing this.fradusters.

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