Exact Travel LTD - www.exacttravel.co.uk

Please be aware of this so called company EXACT TRAVEL they are very bad they trick me over £850 and pls don’t ever sign there terms and conditions they will sweet talk you to do it as soon as you do you are in big trouble don’t fall VICTIM like I did in this hard time more review coming. 

I had a terrible experience with this company. They are so canny and unprofessional. Once you pay them a deposit you are sucked in and they treat you like shit.I paid the deposit for my family ticket on a Friday and paid the balance on Saturday at about 12noon. I was told they would issue my ticket immediately. I kept calling till 4pm on Saturday and they kept saying my ticket was in a queue. Finally they called at 4pm to say they are not able to issue and to wait till Monday morning. Monday morning they called me to say my fare had increased and if I want my ticket I should pay an extra£450. I was so frustrated and angry. I drove down to the address (Slough)on their website (2hrs drive from me)in order to have a face to face conversation with someone only to found out that it was a residential address. I knocked several times nobody opened up. There was a camera outside and you could sense someone was there looking at you. I called their number was told they do not have a physical office and they do not see their customers. They only have online presence. We had heated argument on the phone and I told them I would not pay an extra penny on top of the £1865 that I had paid and asked for my refund back. At the time ticket was being sold for £1691 directly from the airline. They said it would take 4-8 weeks before I get my money back. I told them I was going to report them to the Police which I did. On my drive back home they called to offer me another date from what I asked for and I accepted it out of frustration. I eventually got my ticket later in the evening. My advise to anyone is to avoid this company and save yourself the hassles and frustration that comes with dealing with them. I eventually found out that they do not issue airline ticket themselves, they have to go through another agency. They are terrible without business etiquette and regard for the Customer. I regret ever purchasing my ticket from them.

I had a terrible experience with exact travel and tours. I bought tickets for me and my family to travel to Nigeria over the Easter holidays, unfortunately due to the covid 19 pandemic the flight was cancelled. Exact travel only gave me back half of my money as refund even though they received full refund from virgin Atlantic. They would encourage you to pay with a debit card rather than a credit card. She will sweet talk you to get your compliance, once the deal is done she is of the picture. She will never pick your call not respond to your emails.Please be aware, I wouldn't recommend them to anyone. They still owe me £1554.

I tried to book a flight over the phone to Calgary, Canada with Exact Travel and after was said and done, all the spelling of the city's name, (the ultimate aim being to get everything right), dates and all, l was asked to pay my deposit of £100 in order for the itenary and flight details to be sent through by email. So l did, thinking l had got one chore accomplished successfully out of the way that day. Two minutes later l got a call from this agent apoligising profusely that she had a mistake in the destination. She had booked me to Toronto instead of Calgary. For crying out loud!!! Tell me people!! What have the spellings of Calgary and Toronto got to do with each other??? She and l then had to go through trying to book the correct destination but after going through lots of websites, we found out the price of ticket was not the same (now much more expensive), and airport was different. It was a longer journey and more expensive travelling from my house to the this other airport. I gave up and asked for my deposit back since the mistake was from them. Imagine packing my suitcases and going to the airport on the day, only to be told l was going to be flown to Toronto instead of Calgary!! I am still fighting for my deposit up till now. My bank card company insists all they have to do is write an email to admit the mistake and they will refund my money. They refuse to do so. They no longer pick my calls nor my emails. I am inclined to believe these people are cheats and very cunning. They do this every day to unsuspecting passengers and pocket their deposits, from what l am reading in the reviews. They should be struck off the airline ticket agency list. I should have read the reviews earlier.

I bought a ticket to Nigeria in October to travel in December 2017

The airline had problems with the journey and could not go as scheduled

Since it’s christmas time a lot of people have to travel through alternative flights

You can imagine how expensive.(£3854)The journey had to be made.

I could not make any contact with this agent at all.

After the whole bank holiday I approached both the flight and the agent.

The flight made it clear that they returned money to the agent in full.I paid £1697.00

The agent paid me £800

I still haven’t got my money back.

It’s sad.its bank transfer.I don’t know how they can be comfortable taking people hard earned money

Really good experience with exact travel. Bought my ticket to Lagos at last minute. Very efficient, low cost and friendly service. Definitely buying from them again. Thanks

I bought my flight tickets for my family this summer from Exact travel. My whole experience with them was very good. Paid money and got my E-Tickets straight away. Very helpful throughout the whole process.Especially the person I dealt with was very efficient and friendly. Thank you

Hi. I have been deceived by several agents. After long time, I got some reliable people who treated me friendly and honestly. I booked Umrah Package this Ramadan. Even though, I paid late but they didn't charge me extra and grant me favor. I am really very happy to use your services.

Well done guys. I wish you all the best. I will never book with any one. Exact Travel is now on my top priority for any future trip.

when I arrived Makkah, I didn't like the hotel, and I am greatful that you shifted me to other hotel free of charge with excellent services and amenities. Specially, their breakfast was awesome.

In this Era, It is really very difficult to find a reliable place like exact Travel. Your rates are cheap, services are five star, agents are friendly and specially after sales services are fabulous.

I never wrote in favor of any agency before... Lolzzz. But you guys made me do that. I'd love to recommend every one to try Exact Travel atleast once.

Cheers.

I have booked an Umrah Package with this agency and the customer service level was excellent. They were very precise and knowledgable with everything.

I needed 3 tickets to harare for my wife and 2 kids. I searched online and I found exact travel and tour. I called this company and got very cheap deal with Emirates Airline. I am really satisfied with this company . I will use this company again.