Dream World Travel are not so bad as everyone is saying

I booked through DWT and I received my booking confirmation but no e-tickets. I called them and sent email and requested my e-tickets, they dealt with my request and sent me the e-tickets, I did had to chase for this as their policy states they can issue e-tickets closer to the time of travel, I find this policy a bit weird as I’m used getting my e-tickets immediately. Apart from the e-tickets issue I can’t fault them. I was able to get through to them in the phone and email and they dealt with my query promptly. I am aware that other people are complaining about refunds etc and I feel for you. However the delays are not just unique to DWT alone, this is a industry wide problem right now and I know people in the same situation with other known reputable travel agents. Since booking my flights, I have been checking reviews in my spare time and all I see is negativity against DWT, I find this unfair as they are being singled out and named and shamed even though this is a wider issue affecting the whole industry. I have no association with DWT, I’m just an honest and humble customer and found great deals through DWT.