written by Jim2020 on 28/06/2020
Bad experience. Found a price online for about $20 less with click2 book and was called an hour later to be told I couldn’t take the flight I booked and that I had to upgrade in order to keep my booking. If I wanted to cancel after buying my ticket an hour ago they wanted to charge me $175. Almost the same cost of the upgrade. I should’ve went to Expieda, I would’ve saved $300 and avoided this. I will never book through click 2 book.us ever again and will make sure to let everyone I know to avoid them like the plague. Horrible customer service on top of the whole thing as well.
written by Myao15 on 30/04/2019
Ended up with no flights and a ridiculous number of additional flights after them calling me up and shouting down the phone at me. Told them to just take the money, really volatile company, never experienced anything so corrupt and heartless. Don't trust them and do not pay them. Ended up paying £300 more for flights worth £500 then "airline policy fees" of £150 then pay the full difference on top of that. Better paying the extra £60-100 for a real company/legit company. Really horrific experience.
Written on: 28/06/2020
Same thing happened to me
Written on: 24/07/2020
Hi, as a already mentioned above I have also experineced this on this website. Did you manage to get some money back or they kept everything ???
Written on: 26/07/2020
Did you get a refund ?????
Written on: 26/07/2020
Did you get a refund ?????
Written on: 26/07/2020
Did you get a refund ?????
Written on: 26/07/2020
Did you get a refund ?????
Written on: 24/07/2020
I had the same experience just 2 hours ago. Did you manage to get a refund at the end or they stole your money??
Written on: 23/10/2020
Did anyone get a refund I’m having the same issue
written by Adolfo64 on 20/12/2018
I delayed my review until I had travelled to give an honest report on how things went. Exactly as ordered, no problems at all.
written by NathenFuller on 15/12/2018
absolutely brilliant service, the person I dealt with was very helpful and gave me all the information I needed. He was also able to provide discounts for me as well. realy pleased with the service.
written by raya141123 on 06/12/2018
I purchased a return ticket for my daughter at the very last minute through click2book at a reasonable price. I received a very prompt and friendly service and I highly recommend to book with click2book
written by Nickolasa163 on 27/11/2018
I booked a ticket and found the reviews here a few minutes later. I the decided to start an online chat and surprise, surprise, the originally advertised ticket price of £526 now costs £687 and the best that could be done was £669. I was told by whoever was on the other side that my card has not been charge which is only fair. I rather book at a higher price with a site that is honest and reliable with their pricing. Luckily for me I found the reviews here early enough and was proactive. Imagine the devastation to have been told about price changes that is in no way of your own doing just 3 days to a scheduled flight.
written by nishatiwari on 25/11/2018
I was about to book flights to toronto from London but Half way thru got called from agent and said that price you are looking for (£536) is not available rather we have this prices (7 hundred and more..) which was expensive. He also said he will discount me 50 pound - I can still see this price in the net (today at 12 noon). Liar
written by 221George on 22/11/2018
Online booking is easy and straight forward. When speaking to any personnel, they are always very calm, professional and willing to go through all the flight options. If they need to call you back, they will do so. Their follow-up through text and email very informative keeping me inform of every step. This is my second time to use them and I am very impressed with their professionalism. Keep up the fantastic job.
written by DonovanDoyle279 on 22/11/2018
I booked a flight to India through Click2book for the first time as suggested by google while surfing and I would now recommend it all my family and friends, since I had a really good experience. The fares are exceptionally good , the agents are extremely helpful and the company is customer centric. Thanks
written by kumar3325 on 21/11/2018
Good price and customer service, and The service are excellent and agent I dealt with is very accommodating, we would recommend click2book to our friends...
written by deSheridan259 on 20/11/2018
Very easy process, spoke to a lady who checked all airports and flight times for me to find the most suitable flight at the best price. Would use again to book my flights! E-ticket was issued shortly afterwards via email. Thanks again to the person I dealt with for all his help.
written by ValerieMunoz313 on 19/11/2018
I booked a flight for my son to travel to New York. The person I dealt with who booked my sons flight. Was extremely helpful, patient and he assists all my concerns relating to my son who was traveling alone for the first time age 17.
written by JBWJBW on 12/09/2018
This company should be avoided at all costs. I booked a flight with them, had a confirmation email, and then had 4 days of phone calls, changes of price, insincere apologies and inconsistency. I booked at a price I felt was fair, and then they called to say the price had gone up; this went on and on, until I had to rebook with another airline, and by that stage, the flights had gone up by £300. NEVER BOOK WITH THEM!
written by 42George on 02/07/2018
Should have read the review rather than relying on compare website to keep a certain standard. Just like the other reviews of this website, booked flights because it was quite a lot cheaper than going straight to airlines. Phone call less than 30mins later after confirmation email (which turns out to be reserve only) to say tickets are gone and I had to pay £400 more. This was still cheaper so I agreed before another email came through. This time the email looked not very professional but stated 30kg luggage. I replied asking what that means (per person or for whole group). No replies after 10mins so I rang them and they told me it was only 30kg for a party of 4 and that they ahve bought the tickets and it will cost me £400 to cancel. Much arguing got me nowhere except to pay more money for the extra luggage which was effectively more than had I bought the tickets directly from the airline. Luckily they couldn't supply the tickets and I got my refund back. But also shows they misled me about already bought my tickets. beware of this website.
written by on 27/06/2018
My daughter booked a flight to USA on line, got a confirmation email and my daughter receives a call soon after saying that the flight is not available but they can do the same day flight at £162 pounds more. When I spoke to a lady called Amey, she told me that the flight had gone but she could do one for £90 extra, and when I asked to speak to a supervisor, I was passed onto a chap who was extremely rude and offered to book it for £63 more. There is something definitely wrong with this firm as they are simply unreal. I cant believe that they have got away with it for so long taking your details on line. The supervisor will not respond to any queries. The prices are still being advertised.
written by TheresaMcGarry on 21/04/2018
Booked return flights and received no booking confirmation just an email that "they are confirming the price with the airline". Then you call them and amazingly they apparently have to call the airline and the price now becomes £100 more, then when you push back it only becomes £50 more, then £20 more then, they offer to call you back at which point they try the same tactic. They are a bait and switch business. Their prices are not genuine and I have reported them to Fair Trading.
Written on: 15/07/2018
Yes, Exactly the Same and NOW I don’t know if I have a Flight or Not which is Leaving me in a Situation as I’m Afraid to Boots a ticket with another COMPANY
Written on: 26/07/2020
Did you manage to travel or get a refund? Or they really stole your money ? I would like to know as I’m in the same situation.
written by Me1234567 on 09/03/2018
Booked a flight ,got flight confirmation by email and then get a phone call saying the flight is not available. Then I was told there’s been a cancelation but it will cost 300 pound more. In the mean time flights are still being advertised at the original price .
Written on: 09/03/2018
Since contacted them about other flights they have advertised and surprise surprise nothing available for that advertised price. W——ers.
Written on: 27/07/2020
guys, did you manage to get either the flight or your money back???
Written on: 28/06/2020
Same thing happened to me
Written on: 21/04/2018
Same thing happened to me.
written by hfWentworth189 on 27/01/2018
l am very satisfied with the service the person I dealt with was very good help l Will recommend to all my friends and family thanks to the person I dealt with
written by McCleary213 on 26/11/2017
Staff saved my money and solved my problem by talking To the airline,many thanks to you guys. Specially the person I dealt with, professionals
written by Alexae166 on 24/11/2017
The cheapest flight to Boston! I need to see my sister, and Click2book made it happen for me. Can't wait to see how the flight goes
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As rated by our community of reviewers
Johanngzi's Response to Jim2020's Review
Written on: 26/07/2020
Did you get a refund ?????