They refuse to provide promised refund!

4.6 / 5
94% of users recommend this

canadiantravellergirl's review of Citrus Holidays


“They refuse to provide promised refund!”

Written on: 11/11/2021 by canadiantravellergirl (1 review written)

14+ months they have given excuse after excuse why they haven’t given me my refund, even though they received my refunds from airlines in August of 2020!
“We are working tirelessly to process refunds”.
“We have been chasing accounts to process your refund”.
“You should have your refund within a few days”-September 2020
They are a division of @BENZ TRAVEL
Supposedly bookings are protected u see @ATOL, yet they refuse to give it back, I have hundreds and hundreds of emailed excuses.
If I could give them 0 stars I absolutely would!!!

Joyous866074's Response to canadiantravellergirl's Review

Written on: 26/11/2021

Booked a holiday with Citrus which was cancelled over a year ago due to the Covid situation. We refused to defer the holiday and were promised a full refund by 31st March, since then we have sent untold emails and have had great patience with their delays and promises. We had great sympathy for the travel industry during these unprecedented times but we have now reached the end of the line with Citrus. Due to advice on this site we have started proceedings through the small claims court. It took minutes to apply for and we are now hopeful of a prompt result. Please don’t hesitate to do the same if you’re still waiting for a refund. Citrus have fobbed us off and blatantly lied with refund dates. Shocking!
Thank you to others who have taken the time to write reviews with great advice. Our nightmare is almost at an end.
Update 26th Nov 2021
Citrus paid up on the last day before proceedings were taken further by small claims court. So thankful

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Joyous866074's Response to canadiantravellergirl's Review

Written on: 26/11/2021

Use the small claims court as we did. Citrus paid up within 3 weeks after chasing them for over a year. It costs £70 but is included in the refund. Takes minutes to do, so wish we’d done it sooner instead of enduring the stress.

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