Booking.com - www.booking.com
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DSAND's review of Booking.com - www.booking.com



written by DSAND on 19/08/2021

I used Booking.com and it was a HORRIBLE experience. We booked an All-Inclusive stay at The Betsy Hotel in South Beach weeks before we were to arrive. Since it was a 10-hour drive, we went down early to be there rested when our vacation started. On Sunday evening, less than 24 hours before we were supposed to check in I received an email saying that the reservations were not All-Inclusive as it said on our reservations and if they didn’t hear back from us in 30 minutes the reservation would be cancelled. In that we had booked All Inclusive and were not getting what we were supposed to get we decided to go home. The next morning our way home as a precaution I called The Betsy Hotel and was told they had no record of our reservations. I called Booking.com customer service and they told me the reservations were not cancellable. I explained they had sent me the email cancelling my reservations and why. He finally said okay but I would have to pay a cancellation fee. I explained very slowly that they had sent me an email to me explaining that the reservations were not All Inclusive as was plainly said in the reservations and they emailed me they were cancelling my reservations and he said okay and hung up on me. That was four days ago and I have not gotten a credit on my card so I am disputing the charge. DO NOT USE THIS SERVICE!

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