No Refund

4.5 / 5
89% of users recommend this

freemand's review of ASAP Tickets Services


“No Refund”

Written on: 15/04/2020 by freemand (1 review written)

As a result of the current COVID 19 situation increases, out flight to PI was cancelled and was informed by the customer service rep that we would be receiving a full refund within 3-5 business days. Every 5 days we call back to check the status and are told it has been escalated and to wait another 3-5 business days (if you can actually get a old of someone). Every time we speak with a rep about this issue we ask them to confirm by email that we are receiving a full refund, yet only receive an email that this is being requested not confirmed. However the rep is stating that we are receiving a full refund. Now we are being told that they are not refunding, but moving the flight to a further date of our choosing. Why are we receiving mixed answers and why is this an issue if the airline is the one who cancelled the flight. How can we know when we want to fly again if there is no clear indicator of when this COVID 19 issue will be resolved? Furthermore, when I ask for contact information for the escalation dept. or a supervisor, the reps inform me this this information is private and that supervisors DO NOT TAKE CALLS. I am hoping the CEO sees these complaints and rectifies them soon. BBB complaint will be following and requesting all persons with similar complaints to do the same.

Asaptickets's Response to freemand's Review

Written on: 16/04/2020

Dear Derik, we would like to inform you that we have received your complaint together with travel details we need via Complaint form on site and your request has been submitted to the responsible department. Thank you!

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