I wanted to know the penalty for changing the return portion of a ticket I had bought from AirTkt.com. I received no answer to two emails I sent over a week period last month. I then noticed the ticket fare included a 50.80 usd agency booking fee they describe as "providing value such as 24x7 toll free call center support, quality solution to all your travel needs, quality control and technology automation." I emailed customer service to enquire about this fee, in the absence of any service, but have received no answer, three weeks later. Cheap tickets, but no customer service.

I booked a flight though this agency (airtkt.com and cheapguru.com). They are rude and add unnecessary odd fees as an "agency service fee". They wouldn't refund my tickets though at least 2 billing cycles. Avoid them at all cost!

i have bought ticket from them once with a pretty good deal last year and it was a smooth no-hassle flight. Bought another ticket again this year and their representative had called me politely to confirm my flight detail= kudos For some emergency reason, i have to change the flight date and called both of their numbers (1-800-247-4775 & 1-213-955-9695) and got put on hold and transferred to 4 different CS rep for 76 mins and still waiting while i'm writing this review! my objective opinions on AirTkt: 1. You could try get ticket from them if you have a FIXED trip and found a REALLY good price from them 2. DO NOT EVER buy ticket from them if your trip is tentative. my conclusion of them: will not coming back! PS: if any occurred, i suggest not to channel your disappointment to the CS rep but rather ask their manager ext# and give your constructive feedback

This has been the worst service ever. Reps are in India not a problem with them but when asked to speak to someone in the USA they will put you on hold forever and then eventually hang up on you. I WILL NEVER BUY NOTHING FROM THIS AIRTKT SITE....

I found a ticket last minute online with Air Tikt, went throught the whole paying process. Afterward, I get an Error and that I have to call this 1800 number. I did so and the guy on the other line asked for my photo, pictures of credit card I used...He also wanted me to send an email saying I wouldn't sue the company for any reason. ON TOP of that, the purchase I was for a different arriving city then was on ticket. When I realized it was fishy I cancelled, but then was told I still had to pay a service fee I was NEVER informed of. So shady. RUN from Airtkt!!

First complaint. The company charged a BOOKING FEE. Secondly never informed us of cancelled flight and when I contacted them, promised to call back with a re-booking but never heard from them. United Ticket agent had to sort out the mess. I would absolutely never, never, use them again.

I used AirTkt via bookingbuddy.com in order to book a last minute flight to London from the US and I had the worst experience out of it. In a few words, by error, they cancelled my way back to the States and I realized when I went at the airport to check in. I was never notified for this cancellation and I was charged for the full round trip. Apart from the inconvenience I faced in front of security office and check-in assistant, when I tried to communicate with the agency office, they told me that they couldn't accept responsibility till their opening next day (Monday) at 7 am where they would look at their system, even though the tickets assistant was clearly seeing that it was a cancellation by their error. The flight I was to travel was fully booked and the cost of a ticket around $ 4,000. I felt helpless in a foreign country for something that was clearly not my fault and there was no willingness to fix the error and help me out. I was lucky enough and the tickets assistant booked me for the next flight at the airport's cost. I called the next morning the agency office to report the issue and they told me to call after 2 hours and ask for a person. I did so, and they told me that this person does not exist. I told again my story and they told me they would transfer me to the relevant department. I was 40 minutes on hold and nobody answered. I called again and they told me they would call me back. A month has passed and they never called me. Very unprofessional behavior and I wouldn't suggest this agency even to my worse enemy. I wish I had the money and courage to proceed on legal means.

Beware of this travel agents. Bad connections and bad telephone manners. Keeps putting you on hold. Gets mad when you ask them a question, keeps interrupting while you're talking and hangs up while trying to explain situation. Worst experience ever!! Won't recommend to anyone. Shady.

When you call for cancellation they will transfer you to foreign people who doesn't know what to do. Put you on hold and the when answered it seemed you call them for the first time. So if you plan to get a ticket in this company make you will not make any changes or else ask for a vacation leave because you'll need at least 3 days to finish the transaction. Horrible2x!!

I'm so scared, these guys suck! Not only do they not speak proper Eglish, they will misspell names in tickets and not help to fix them! Truly the worst experience of my life, DONT BOOK WITH THESE GUYS!!!!!

After my purchase completed and got the ticket confirmation number through this website, then they called and informed me my purchase was cannelled. WHAT???

I have to fly to CA tomorrow... and just found out that my ticket got CENCELED!!! I talked to my bank, they gave me an approval # for this transaction. Tried to talk to the company...they hung up on me five times!!!!!!!!!!!!!!! I have a vacation...and a hotel booked!!!