Sloppy Admin But Readily Available

Absolutely Snow is one of Ski Club GB's partner operators offering member discounts. I booked a 3-generation family ski holiday with them. The holiday was fine in the end but I needed to contact them on several occasions to correct their paperwork. Each time I made contact the proprietor usually responded quickly, even out of hours. However, more effort on accuracy could save time and anxiety on everyone's part. Here's a few examples:
- Many documents had mis-spelled names, even after 'corrections', e.g ATOL Certificate, hotel check-in document, flight API data they prepared.
- Misleading transfer time: 3.5 hours when traffic and weather clear, not 2.5 hours when busy as advised
- incorrect transfer coach pick up arrangements
- non-preferred flight times substituted without consultation
- superseded travel documentation issued
Worst of all appears to be a reduced discount given from that stated clouded by no direct reference on the invoice.
Consequently I can't recommend this company for fear that some sloppy errors could go wrong and damage a holiday.