Britannia International

Just been watching BBC Wales X-Ray and how a group of people were messed around by the Liverpool's Britannia Adelphi Hotel and booked into their hotel in Bournemouth instead. The pictures showed how filthy the place was. It brought back dark memories for me.

I've stayed at their hotels in Crawley and London Docklands. I stayed in Crawley a few times. The rooms were filthy and the service really bad. The last straw came when a couple were booked into the room I was staying in. They walked in on me when I was stark naked about to get into the shower.

I stayed only one night at London Docklands because I refused to stay any longer. The problems started before I arrived. I phoned up the night before to book. The person at the end of the line could not be bothered and just said there were plenty of rooms. I arrived at 8am before going to work and was told there were no rooms other than executive ones. i booked into one despite the cost. When I got in after work, it was not an executive room, it was filthy with boot marks on the bed sheets and wall and rain was coming through the windows. At dinner nobody could be bothered to serve me. In the end I left.

I would never touch this chain with a barge pole. The problems seem endemic through the whole group.

I originally booked a room at the Grand Metropole in Blackpool for a stay. No deposit was taken. I rang on to change my booking to the Norbreck Castle as they had a swimming pool there. Then a deposit was taken. Subsequently within a few days many internet reviews stating about recent problems with Norovirus and bedbugs appeared and I was angry that I had not been informed of these issues when changing hotels. If I had been informed of these issues I would not have changed hotels, and so would not have had to make a deposit. I have now cancelled my booking entirely. I am very angry that I have lost a deposit which I would not have lost had I not tried to change hotels. I was left to find alternative accommodation and lost a chunk of money for nothing. Have tried complaining to customer service but they were no help at all denying about the norovirus issue. I have complained via email twice and their website but have received no response in 15 days so far not even an acknowledgement. Appalling customer service. Avoid like the plague.

good hotel,good location,good staff