Hanioti, Sarantis Apartments

Having only returned yesterday from Haniolti I felt obliged to inform/warn people about the Sarantis hotel. As two ladies 20+ all we wanted was a beach holiday and to relax and what we got was a holiday ruined by the rude and horribly staff at Sarantis.

When we arrived we were not welcomed but thrown a set of keys and remote control and given directions to the room. The room is very basic and has only 2 of everything, 2 spoons, 2 knifes, 2 forks etc and god forbid you ask for anything extra you just get waved away. Within 3 hours of being there we were warned about making any noise even though we were asleep by the pool, we didn't think anything of it and just carried on sleeping laughing it off.

we had to call our rep and tell them that we were very unhappy as we were being picked on and penalised for everything we did even breathing. Our rep told us she would voice our concerns to the hotel.

As the resort was expensive we decided to cook in our hotel and couple of nights to save some money whilst cooking pasta we received a phone call shouting down the phone telling us to close the fridge and not to open it, shocked and angered by this phone call we called our rep immediately informing them that we had just been shouted at and further more that the two men had been looking into our apartment through the window - we felt so exposed and insecure by this as it meant that they could have been looking in all the time, even with the heat we had to keep our doors and curtains closed for fear of prying eyes.

On our last day our check out was 9am, at 8.50am there was a bang on the door the cleaner didn't wait for us to open up but just walked in the room with their own key telling us to get out as our holiday was over we were so angry we just quickly packed the rest of our things and walked out as we were leaving they shouting telling us we had broken the remote control - we hadn't even used the TV.

Our holiday itself was lovely the resort itself is very relaxed and friendly and is aimed at couples and families but nevertheless we had a good time and made friends with the locals, however this hotel brought our hotel experience down the staff are rude and nasty and Thomas Cook should seriously consider not using this hotel " I would not recommend it to anyone.

Overall my holiday at the Sarantis Apartments was great and I would recommend for any family to go stay at the Sarantis apartments.