Yor Car www.yorcar.com

The 2 guys on the desk were very friendly and helpful. Brought the car quickly. We got the VW Golf we booked, not brand new and a few marks here and there which were pointed out, and we gave it a good look over. It’s Portugal, it fitted right in, and for the price was great. It drove very well and was very clean and tidy.

I had asked a few questions by email beforehand which were answered promptly and politely. Roadside assistance was included, even though it was not shown on the listing online.

We were not given any hard sell for extras which we didn’t need, and were asked if we were intending to use the motorway because of tolls, but we weren’t, and no pressure.

They don’t do full to full on the fuel, you take it back with what was in, and we left more in, but that was down to us, no problem.

We look after our hire cars, so when we took it back they gave it a quick look round, checked the fuel and that was it.

Our deposit was taken off the credit card very quickly and we would definitely use them again. Super cheap price and no hassles.

They are located in car park 4, not with the expensive car hire companies, so turn left when you come out from arrivals.

We have been using Yorcars for nearly 20 years since we made the Algarve our second home. Booking is easy and the onsite presence at the airport makes for a quick start to your holiday without the need to get a shuttle bus to one of the larger companies outside the airport perimeter. Friendly staff along with clean serviceable cars have meant that whilst we have occasionally checked out alternatives we have always come back to Yorcars due to their reliability and speed at dealing with any queries or special requests. Online booking discounts and loyalty week offers are welcomed.

Was recommended by a friend and have Yor car on my last three visits to Portugal. Always excellent service, a nice clean car and simple process for collecting and returning vehicle

The car and the service was second to none,I feel the prices were very good too,will use them again

Upon arriving at the airport, had to wait for guy to give me keys, he made me sign for car without showing me where the car was. The form had minor marks on the car, so, before leaving the airport, i added all the marks to the paper and gave it back to the agent to keep a copy for their records.

On top of the 100euro price, had to pay a 300euro deposit that would be refunded 3 days after the return of the car....

GUESS WHAT - 2 weeks on now and still no refund of the 300, we now have to email them, as they dont deal with these queries over the phone.

I am Portuguese, and live and work in the UK. The agent could not speak English or Portuguese fluently, was an absolute joke.

DO NOT EVER USE THIS CAR COMPANY!

I rented 1 car at Yor car. We reviewed the car with an employee during check in and noticed all marks we found on the car. They requested me to do a pre-authorization for a payment in case of problem with my credit card. During check out they said that some marks were not there before, even if it was written on the document we signed before and they transfered 1000€ from my bank account. Be carfeul, they are not honest, use another car rental company or you will lose money!!!

When on holiday in Portugal I tried to hire a car from Yor Car - after completing the online form I was unable to send the booking - I emailed the office with all the details (at 11.00am)and asked for confirmation of price and delivery charge - also on line the is an offer of 25% for booking on line. Emails went backwards and forwards all day until at 18.00pm a price and delivery time was agreed for 18:45. When the car was delivered the price was again different than what I was quoted and although I showed the driver the last email I received she would not entertain the quote and when I mentioned the 25% she said that she new nothing about this, she rang the office (as I do not speak Portuguese I did not understand what she said) when she finished the call she was adamant that I pay the price that she was quoting me. I refused to take the delivery of the car and was extremely angry at the amount of time I has wasted with this company - I emailed them later that night but as yet not had any response. Obviously they do not care about the customer or their reputation.

Avoid Yor-Car at all costs

3 weeks after returning the vehicle (which had extensive damage and illegal tyres) they charged me for pre-existing damage.

All attempts to discuss the situation with them are a folly. Claim made disputing an authorized credit card transaction with my bank.

Rude and illiterate staff - AVOID

My complaint to them:

Your company, without my consent, without any legal basis, and with no notice has charged my credit card an additional sum.

On return of the van to Faro airport on 24th August, your employee xxxx claimed I had damaged the car rear bumper. He was rude and abrasive (in front of my family and other customers as well) and did not listen to me – at that time I was very clear to him that I had caused no damage.

He would not listen and even when I pointed out faults in his argument, he offered very poor customer service. My main point to him was that the car was already damaged when I was provided with it.

Car Pick-up

I picked the car up from the Airport near midnight on 15th August.

Your employee (I did not get his name) signing the car to me on the night of 15th August but did not conduct a thorough inspection of the car. He simply made some marks on the rental contract in front of me and my family away from the vehicle. In fact the vehicle wasn’t even within sight. He said words to the effect of I will ‘just copy this from another contract’. This is a significant error in process and leads your company to be greatly exposed in disputes like this.

This clearly shows that a thorough inspection of the car was not made by your staff at the time of hiring - and therefore the inspection report your rely upon is fatally flawed.

As it was dark, and I had 4 children and a 1 hour drive ahead of me I was unable to do a through inspection in proper light. I did so the following day and according made some additional marks on the contract sheet.

Car return

After xxxxx claimed it was I who had caused pre-existing damage, I took a further look at the car and noticed that there was a pre-existing crack in the front headlight, 2 of the tires on the vehicle were bald and certainly illegal, and other scratch marks on the car.

These items were also not marked out on the inspection report either. This clearly shows that a through inspection of the car was not made at the time of hiring and supports my position that your employee hiring out the car was at fault.

My main argument can be summarised below – which is why I am complaining about is the conduct of your company and employees:

You hired to me a damaged car.

You hired a car that was not roadworthy (faulty tires).

You did not do a proper inspection of the vehicle and did not capture all the damage on the vehicle.

Your staff were rude and made false allegations.

No notice was given by your company of the intention to apply additional charges – no evidence has been provided of the charges you claim have been incurred nor have I had a chance to dispute them ahead of any charges being made - this is immoral, a denial of natural justice and likely unlawful.

I had not given consent to the extra charges - our contract was extinguished at the return of the vehicle in the same state it was provided. and the refunding of the deposition on the car.

Taking my money without basis

Hired an Opel (Vauxhall) Astra from YOR, via AlgarveDriver.com, for our holiday in Carvoeiro. Slightly lower price for cash. The car was delivered and picked up from our villa, even a day earlier, which we didn't need to pay extra for. Good condition car. 30K on the clock already, but it ran fine. Pleasant and helpful staff, and no hidden charges. Would use again.

We had our car (Fiat Punto) in the surveyed underground parking of a 5star hotel. When we took the car everything was ok. We drove some kilometers and parked the car. When I tried to lock the door it didn't work (they gave us a normal key without central locking system). I called them and told what happend. I had to drive to Faro to exchange the car. At a gas station outside of car park no. 4 we met the guys. They admitted that they were no mechanics but looked at the car lock for a second and told us that someone tried to open it by force (because of some little scrach underneath the lock, which happens when using a key to open the car). We told him that it was impossible since the car was in a surveyed car park and we never left any valuables in the car. They didn't care! We had no chance to show the car to a neutral third person real Mechanic - which may have repaired the lock for a few bucks. They forced us to sign the paper work and pay a new lock which costs 350 euros (paying instantly) otherwise we would not get the exchange car (BTW the rental was 279 euros for nine days) A complete ripp off company. One guy even told us that the Fiat Punto was desired by thieves because the lock is easy to break! I'm wondering what cars do they rent out if they know that the Fiat Punto has a high risk of burglary. Having said that, our car lock just broke down because it was worn out and never ever someone tried to open the lock by force. This may not be important but the guys talked Russian to each other. These guys are maybe just some foreigners trying to make a quick buck.