Delpaso Car Hire www.delpasocarhire.com

I booked a car hire directly through…

I booked a car hire directly through Delpaso, unfortunately I didn't receive a confirmation email for my booking, but I email them pre flying out to Malaga and they assured me that it shouldn't be a problem.

When we arrived in their office, he behaved like real gangster, asking to see my Boarding pass!!! and so on, then he switched to telling me that the email deal is void, and I have to take fresh one or he'd show me the door(what a cheek).

I was having none of it and just walked off. My promise is NEVER AGAIN. And please people, dont fall for their cheap prices. Plus No one will take your complaints ...... It has to be real bad

Short version.

Booked via Doyouspain in Dec 22 - Full/Full & off airport

Arrived at Malaga Airport and was driven to depot. Fine.

Arrived and started the process to find had to pay either 146e or 187e to take the car.

Reason given? I did not have an International Licence (IDP), so my booking was not valid, it was only made in Dec 22. No changes in EU status since then and my licence is valid in Spain.

My own Excess cover could therefor not cover me.

They argued, were rude, aggressive and said if I don't pay, they will take me back to the airport.

Lesson learnt, if you book via Doyouspain, make sure you read every bit of small print. Don't assume that they operate like most of the other decent hire companies on the DYS platform.

Seriously appaling customer service

I am utterly disappointed in this car hire company in Malaga.

I made a reservation for car, but when we arrived at delpaso office, we were told our reservation isn't on their system.

to get a car from them we'd have to fork out substantial amount of money plus deposit, shouldn't we like the deal then the door is wide open. Very rude of you Delpaso, specially the agent. 

Date of experience: February 23, 2023

WARNING BEWARE : WARNING

DELPASO CAR RENTAL MALAGA OFF AIRPORT …

19/11/2022 booked through DO YOU SPAIN (NO HELP)

You must have a international driving license to hire any of their vehicles as British driving license not valid unless you pay for an extra insurance cover ,my was another €209 on top of the price I already paid so now €313 euros if you have a British Driving license , obviously refused.

Incidentally You can get international driving license from post office UK for £10 and you need to produce this with a UK driving license to get car with DELPASO that’s both.

I contacted Do You Spain immediately by phone while in the office and they also refused a refund…….

Other British tourists in their office told me at the time ,they were also ripped off ,stung with the same clause in there T&Cs.

DELPASO MUST BE MAKING LITERALLY €1000 of euros every day from the British Tourist’s with you need a international driving license BUT we will except your British Driving License if you pay for all the extra insurance which is twice the price we all have already paid.

Also on the British ,GOV.UK site …..I quote :

Driving in Europe

You do not need an IDP to drive in the EU, Switzerland, Norway, Iceland or Liechtenstein if you have a photocard driving licence issued in the UK.

I returned to airport got my car hire from firefly at €94 all in collected my car in 10mins and incidentally they never asked or mentioned a international driving license….STRANGE that.

I have been hiring cars in Malaga 10 years and 2 -3 times a year and this is the first time I was told I need international driving or pay full insurance add on as UK license not recognised or valid only if you take there insurance.

Booked through Do You Spain to get a car for 10 days. Our flight was delayed coming over so I called the Delpaso office to tell them as a courtesy. Most legitimate companies would be fine with this especially as we would still be picking the car up in office hours, but the their rude customer service agent told me that if we didn’t show up within 2 hours of our booking they would cancel our booking as a no show. I would also need to speak with Do You Spain to re-book, of course Do You Spain didn’t pick up the phone.

When we arrived at the airport, we got on their shuttle bus and our names were on the list, so assumed that they hadn’t actually canceled the booking, however, this was all part of it. Once we got to the counter they did tell us they had cancelled our booking as a no show despite being right in front of them and that we would need to re-book a car. They charged me €220 in addition to the €144 with the booking with Do You Spain. I found out later that the additional €220 was for insurance and they had actually used the Do You Spain booking and added their own extortionate insurance to the invoice which was more than the car hire itself. I told them that I had my own insurance but they didn’t care. At no time did they say that they would use the original booking and charge me for insurance. Given most clientele they have would speak English they use Spanish in their invoices making it harder to understand but easier for them.

The car we were due to get was larger and suitable for 5, but what we got was sub standard and under powered for a family of 5 which was at times dangerous on the roads when trying to keep up with traffic.

I would not use these people if my life depended on it and would urge people to think twice about using Do You Spain and also Delpaso!

Review of Del Paso Car hire

1 star: Bad

2 days ago

Hi I didn't need to write a review I have just needed to cut and paste a previous review as ecaxtly the same happened when I told them I wouldn't ever hire from them again I was arrogantly told I would be blocked from booking with them anyway The car was covered with scratches dints etc!!!! Disgraceful company. Rude staff and ridiculous services. I was charged 363 euros for a scrape which I did NOT do. When collecting the car they tell you to document the damage and keep the photographs as evidence. When I returned the car, firstly I was told that the photos weren't taken on the premises (which they were, and it was blatantly clear they were). Secondly I was accused of damaging the car on the front bumper which I had missed in the photos, but was clearly part of the same scrape which I had documented.. It makes you wonder what exactly you are paying for - they are clearly not fixing any damage on their cars...! 363 Euros.. for a scratch that I didn't do... that they won't repair. Absolute joke. DO NOT HIRE FROM THESE PIRATES. These reviews speak for themselves. This company is AWFUL

Wish I had seen these reviews prior to my trip!

Ive been to Spain numerous times, renting cars from the airport. This was my first time using Del paso, lured by the cheap price !!

The car that I hired on the Internet in the uk was not the car I got in Spain, a different class, and nowhere near as good.

Since I have returned to the uk , del paso have taken money from my account, refused to let me speak with a manager, and been very rude and dismissive.

I agreed to pay €150 for insurance, which I found out they charged me nearly €300 for 12 days, without my knowledge.

This has ended up being the most expensive car hire I’ve ever had in Spain. DO NOT USE

I previously posted a review on this company which related to them ripping customers off by alleging that there is underside damage when vehicles are returned, if the customer has not taken out there excess damage waiver insurance. I was the victim of such a sham, details of which I presented to my credit card company who investigated and cancelled the charge made by Delpaso. Whilst at their office I witnessed two other customers being dealt with in the same way.

I have subsequently learned (from a driver who previously worked for them) that they actually pay a bonus to their employees if they inform the customer that underside damage has been caused while they have had the vehicle and successfully recover an amount (usually €600 or more) out of the customer's damage deposit.

Trust me, this is happening on a regular basis so, unless you are accepting their collision damage waiver insurance, stay well clear. They are rip-off merchants.

This company offered me to pay €84 to waive an €1,200 excess. I declined as I had insurance through a different company. They then said they needed a security then for €1,200, and I handed over my card, which all of a sudden "did not work". I was then forced to pay the €84 they originally asked, payment for which took place on the SAME card they just told me did not work! Having spoken to my bank, they told me they received no such request for a security, and confirmed my credit limit was well in excess of the security needed. 

The staff is very rude, disinterested, bad attitude with the clients.

They don't check the car damages before rent the car, it's the client that have to take photos of the damages when rent the car and if have some damages at the return to shows photos.

But if you don't have a photo phone, or you lost your photos, then you have to pay the damages that already existed when you rent the car.

I read about many other clients that after weeks of the return, they have stolen money on the credit card for damages not existent.

I called 2 days the assistance number about 50 times, and replied just once and said that don't have time to give me information by the phone, if I need information to go to the office!

I wanted to extend a contract but they didn't want to do it and asked to make an other contract with a new deposit.

So I asked to return me the first deposit on my card so that I can make a new deposit.

They refused, and said that have to wait 5 days for them to unlock the pre authorization on my card.

So I couldn't make a new deposit and they asked to buy they insurance of 20 euro per day if I want to extend the contract!

Don't recommend it at all.