247 Airport Transfer - www.247airporttransfer.co.uk
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247 Airport Transfer - www.247airporttransfer.co.uk
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User Reviews
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Highly Recommendable
We used 247 twice during our visit in London. The transfer from the airport was great, the driver was waiting for us with a nameboard and it was very kind and helpfull.
Highly recommendable. You only have to pay the agreed price, no extra charge if your are stuk in traffic, unlike black cabs even. We would definitely use them again.
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Respectable, Professional Cab Company
We used this company two times, when we were in London, and every time we were pleased with their services. The drivers were always on time, dressed very elegant, and treated us politely. Although we had a hefty amount of luggage, the cars that were sent with us were very spacious and we had plenty of space for our legs to relax. During the trip, the drivers drove professionally, paid attention to our well-being and were excellent conversationalists.
They have made me a great impression and I fully recommend them to anyone who is coming or going to London!
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Appalling And Unprofessional Service
Decided to book with 247 Airport Transfers based on a number of positive reviews and made a mistake which I am not going to repeat again. Made a booking pickup at 2.25PM with a courtesy phone call 30min prior to pick-up. After the phone call never arrived I called to confirm pick-up. Was advised they forgot to call and a car I booked had broken down, but someone would still be there on time. No one showed up by 2.40PM so I followed up with another phone call. I was told a different lie as to why the car is not there yet, and that someone is on their way. This process repeated 3 more times until a car from another company (Swiss Cottage Transfers ???) finally showed up at 3.15PM, 50mins late. Had I not have checked-in online while waiting for the car and decided to only take my carry-on along, leaving the bag I intended on checking in behind, I would have not made the flight.
I had called to make a complaint and nothing was done to remedy the situation. All in all an appalling and unprofessional experience. For avoidance of doubt, my booking reference number was 41448.
Hi,
We would like to thank you for bringing this into our attention and please accept our sincere apologies for the transportation difficulties you encountered.
After checking this situation with the controller on duty that time, please allow us to explain what happened. Due to fact the allocated driver was unable to come and pick up you up as he had a break down, he was unable to reach you. Therefore our colleague on duty that time was forced to find a solution. So he contacted a partner company who had confirmed that their driver will be on time. We were not aware of what happened until we have received your online feedback. We do apologize for not fulfilling your expectations but we believe you can understand unforeseen events might appear, events that we cannot control.
In regards to the receiving of your complaint, the standard procedure required by PCO - Transport from London is to be received in written so we can keep everything on file. Unfortunately this situation was not brought into the attention of our customers service supervisor and no answer was given for what happened.
12. Complaints
We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via e-mail.
Be informed that we take the feedback of our customers very seriously and on this occasion and we will be taking this on board. Agreeing that our usual level of delivering service was not met in this particular case, we will gladly offer you a discount of 30% off your next journey with us, in the hopes that you will decide to book with us again and give us the chance to prove that what happened was an isolated case.
To benefit from the discount, just send an email so my colleagues will apply it manually. Once again, please allow us to express our apologies for the situation you encountered and the hopes that you will benefit from our services in the future.
Please let us know if there is anything else we can assist with.
Best regards,
The 247 Airport Transfer Team
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Impeccable Service
We got to Heathrow late at night and we were supposed to be expected by another cab from a different company, but we were left down by them. So we googled 24/7 taxi services in London and we called the first company. From the friendly operators and the promptitude they were able to send the car to the transfer itself - clean vehicle and helpful driver, their service was impeccable. So we booked a couple more journeys with them while we were in London. Every time they confirmed the first impression and we are planning to use 247 Airport Transfer every time we will get to London and we will always recommend them.
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Unreliable And Untrustworthy
We made our first trip to London and prepaid a ride with 24/7 for the evening of our arrival from Westminster Pier to Heathrow, Terminal 4, some 3 months before our trip as we had booked a cruise on the Thames with City Cruise Lines Showboat that evening. We were at the appointed spot on Victoria Embankment at the scheduled time of 23:15, and this date and time were acknowledged by 24/7 in an email just days before the pick-up date (24/7's Ref. No. 95307). The Showboat docked before 23:00, and we were at the appointed location at 22:50 or so. Other taxi passengers were at that same location and all of them were picked up before 22:20. We waited until 23:45 with no contact by 24/7. No other persons were near our location at 23:45. The only other people were by Westminster Bridge in a no-parking, no-stopping area. We then hailed some taxis but they were occupied. We finally got a black taxi to stop and ended up paying 60 UK sterling ($90) for a ride to Heathrow (I've kept the receipt). I have made numerous attempts to have 24/7 refund our prepaid fare without success. They lamely claim that their taxi was at the location, but fail to present any evidence to show where he was parked. We certainly did not see anyone from 24/7 (they were supposed to hold a sign with our name), and I walked a half block up and a half block down Victoria Embankment without seeing anyone who appeared to be from 24/7. Meanwhile, my wife never left the pick-up spot. I will never use this service again.
Why can't they say where the driver was waiting or why he did not have a sign with our name as agreed to in writing. No refunds were ever made and no proof of such refund has been sent to me. Why would they say the driver had to drive "north of London"; my map shows Westminster Pier, where I was to be picked up, to be in the heart of London, within a half block of Westminster Bridge and Big Ben.
Dear Mr Thos,
We are very sorry for what happened. We had bookings that we could not cover due to the lack of drivers as it is Saturday night. And we have sent a driver to this journey who unfortunately had a no pick up. He had also lost his connected job. We assure you that he was there waiting and it was not our intent nor his intent to go there from north of London empty and having a no pick up.
We have tried to contact you by phone with no success, unfortunately from our operators landine and office separate landline as well. We will also ask the driver to let us know exactly where he was waiting.
We always advise the customers not to leave the meeting point without calling the office, as per stated below :
Our standard policy is that in the case of pick-ups from the airport, we offer another 30 minutes of free waiting time on top of the client's selected pick-up time.
This means that if the client selected that they need 30 minutes of waiting time, our driver will be inside the airport at the established meeting point 30 minutes after the plane has landed, and he will wait for the passenger for another 30 minutes for free.
After these 30 minutes, our company claims the right to charge £0.30 per minute, for every extra minute of waiting time. In the case of pick-ups from within the city, the driver will be waiting for the passenger for another 10 minutes for free.
After these 10 minutes have passed, the same charge of £0.30 per minute will apply, for every extra minute of waiting time.
Our contact details
Always keep our phone numbers so that you may contact the office in case you find any difficulty to locate the driver. (1) From UK land lines:02088860026 (2) From UK Mobile:07766350958 (3) From abroad
2.16 A maximum time of 45 minutes for address collections and 1 hour for airport collections will be allocated, after which time non-contact with Customers will classify the reservation to be a “no-show” and will be subject to clauses 3.2 and 4.4.3 below. For the purpose hereof, a “No-show” is defined as an event whereby a Customer:
a - in case of address collection, fails to meet the driver on the agreed pick-up time at the agreed pick-up point;
or b - in case of airport collection, fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour from flight landing time and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. All bookings made online or over the phone for Services to be paid cash to the driver will be secured by providing valid credit or debit card details and be charged with the full amount in the event of a no-show by the Customer. All Services paid in advance by credit or debit card will not be refunded in the event of a no-show by the Customer.
Therefore there is sadly nothing we can do about this. If you need further assistance from our side, please let us know.
Thank you.
Best regards,
The 247 Airport Transfer Team
Dear Mr Thos,
We are very sorry for what happened. We had bookings that we could not cover due to the lack of drivers as it is Saturday night. And we have sent a driver to this journey who unfortunately had a no pick up. He had also lost his connected job. We assure you that he was there waiting and it was not our intent nor his intent to go there from north of London empty and having a no pick up.
We have tried to contact you by phone with no success, unfortunately from our operators landine and office separate landline as well. We will also ask the driver to let us know exactly where he was waiting.
We always advise the customers not to leave the meeting point without calling the office, as per stated below :
Our standard policy is that in the case of pick-ups from the airport, we offer another 30 minutes of free waiting time on top of the client's selected pick-up time.
This means that if the client selected that they need 30 minutes of waiting time, our driver will be inside the airport at the established meeting point 30 minutes after the plane has landed, and he will wait for the passenger for another 30 minutes for free.
After these 30 minutes, our company claims the right to charge £0.30 per minute, for every extra minute of waiting time. In the case of pick-ups from within the city, the driver will be waiting for the passenger for another 10 minutes for free.
After these 10 minutes have passed, the same charge of £0.30 per minute will apply, for every extra minute of waiting time.
Our contact details
Always keep our phone numbers so that you may contact the office in case you find any difficulty to locate the driver. (1) From UK land lines:02088860026 (2) From UK Mobile:07766350958 (3) From abroad
2.16 A maximum time of 45 minutes for address collections and 1 hour for airport collections will be allocated, after which time non-contact with Customers will classify the reservation to be a “no-show” and will be subject to clauses 3.2 and 4.4.3 below. For the purpose hereof, a “No-show” is defined as an event whereby a Customer
a - in case of address collection, fails to meet the driver on the agreed pick-up time at the agreed pick-up point;
or b - in case of airport collection, fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour from flight landing time and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. All bookings made online or over the phone for Services to be paid cash to the driver will be secured by providing valid credit or debit card details and be charged with the full amount in the event of a no-show by the Customer. All Services paid in advance by credit or debit card will not be refunded in the event of a no-show by the Customer.
Therefore there is sadly nothing we can do about this. If you need further assistance from our side, please let us know.
Thank you.
Best regards,
The 247 Airport Transfer Team
Hi,
We are very sorry for what happened. We had bookings that we could not cover due to the lack of drivers as it is Saturday night. And we have sent a driver to this journey who unfortunately had a no pick up. He had also lost his connected job. We assure you that he was there waiting and it was not our intent nor his intent to go there from north of London empty and having a no pick up.
We have tried to contact you by phone with no success, unfortunately from our operators landine and office separate landline as well. We will also ask the driver to let us know exactly where he was waiting.
We always advise the customers not to leave the meeting point without calling the office, as per stated below :
Our standard policy is that in the case of pick-ups from the airport, we offer another 30 minutes of free waiting time on top of the client's selected pick-up time.
This means that if the client selected that they need 30 minutes of waiting time, our driver will be inside the airport at the established meeting point 30 minutes after the plane has landed, and he will wait for the passenger for another 30 minutes for free.
After these 30 minutes, our company claims the right to charge £0.30 per minute, for every extra minute of waiting time. In the case of pick-ups from within the city, the driver will be waiting for the passenger for another 10 minutes for free.
After these 10 minutes have passed, the same charge of £0.30 per minute will apply, for every extra minute of waiting time.
Our contact details
Always keep our phone numbers so that you may contact the office in case you find any difficulty to locate the driver. (1) From UK land lines (2) From UK Mobile (3) From abroad
2.16 A maximum time of 45 minutes for address collections and 1 hour for airport collections will be allocated, after which time non-contact with Customers will classify the reservation to be a “no-show” and will be subject to clauses 3.2 and 4.4.3 below. For the purpose hereof, a “No-show” is defined as an event whereby a Customer
a. in case of address collection, fails to meet the driver on the agreed pick-up time at the agreed pick-up point;
or b. in case of airport collection, fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour from flight landing time and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. All bookings made online or over the phone for Services to be paid cash to the driver will be secured by providing valid credit or debit card details and be charged with the full amount in the event of a no-show by the Customer. All Services paid in advance by credit or debit card will not be refunded in the event of a no-show by the Customer.
Therefore there is sadly nothing we can do about this. If you need further assistance from our side, please let us know.
Thank you.
Best regards,
The 247 Airport Transfer Team
Punctuality
Easy to find
Comfort of journey
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Value For Money
I Will Surely Recommend It
I really appreciate your company. The operators always call one day before the journey for confirmation, the driver is there on time holding a sign with my name on it and the price is totally worth it.
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Great Experience, Great Driver!
Such a great experience, unlike other journeys that I've had with several companies. The driver was great, he waited with a name board at the arrivals, helped us with the bags, drove like a pro and was a real entertainer, in all the good ways. And on top of this, although we've booked for a saloon car we got an executive one :D
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Great Services
Great service! The driver was nice and on time.
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Easy to find
Comfort of journey
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Great Experience
I booked with 247 Airport Transfer this summer for my London trip. They were on time, the driver was really polite and even gave me some advice for visiting the city. I recommend their services especially since for my trip they had the best price.
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Comfort of journey
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Worst Transfer Service In London
Absolutely appalling service! AVOID AVOID AVOID! Our booking was made weeks in advance for a 4am Saturday morning transfer to Stansted. I confirmed by phone the night before also even received an email just hours before stating a driver had been allocated. HOWEVER, THE DRIVER NEVER TURNED UP! We rang him multiple times and there was no answer. Then we rang the company and they couldn't reach him. They even at one point LIED and said the driver was outside our flat and tried to accuse us of not seeing him. By now it was already 4:15 and we had a flight to catch! They took no responsibility for our urgency to catch a flight - seeing as 'airport transfer' is in their name, you'd think they'd take it more seriously. It should be their job to 'wake up' the driver who obviously fell asleep. We rang an alternative service and within minutes they had a driver at our doors for the same cost. Don't trust this company with your holiday plans! They didn't even apologise!!
Hi,
Thank you for bringing this situation into our attention. We have investigated the issue and we are sorry to inform you that on that particular booking we were obligated to pass it to one of our partners due to an unforeseen event: the car of your allocated driver broke down 30 minutes before the pick-up hour. We were assured that the minicab will be there at 4AM as previously established. We are awfully sorry that we could do not be able to provide the pre-booked services. We are aware that we have disappointed you but we have tried to do the best in this situation. We have already taken measures to find out exactly why the other company did not sent the driver and why they did not inform us of the no pick-up situation.
We will get back to you with a statement as soon as we receive it from our partners. Meanwhile we will offer you a 20% discount on the next journey. Please give us a chance to prove to you that we provide professional services and that we take our customers and their feedback very seriously.
Thank you for your patience! Our sincerest apologies once more.
Kindest regards,
Alina Munteanu
Marketing Manger
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