Thomson Airways

14/02/18 TOM4308 LGW to KEF (Iceland)

18/02/18 TOM4749 KEF to LGW

Another great holiday by Thomson, cannot fault the airline, bang on time both ways clean and modern aircraft and the crew on both legs were friendly, polite and very efficient. Ok I was not in a lie flat seat and did not receive caviar and champagne but what I got was first class in may respects including a great city break

Thomson you have a customer who will stay loyal when this kind of service seems to be the norm on Thomson, well done and thank you

I just got back from a holiday to Tenerife where i flew with Thomson Airways. I have nothing but praise and thanks towards the staff of this airline as i received outstanding service whilst flying with them. I want to give a special thanks to Harpa, the Thompson rep at Tenerife as without her myself and my mum would not be home yet. When checking in to go home i needed to go to hospital and was unsure if i would make my flight home as the staff at the hospital were being very difficult, Harpa spoke to the staff at the hospital for us and as a result of this we were able to get back to the airport where Harper was waiting for us even though her shift had ended she came back to the airport to ensure that we had no difficulty in making our flight home. Harpa is a wonderful young woman and Thomson is extremely privileged to have such a dedicated, kind person on their staff. If i ever go back to Tenerife i hope that Harpa would be our rep again as she is outstanding and a great ambassador for your company!

My sister is a cabin manager for Thomson airways and I have often mentioned to her as to why, in the school holidays, why does the price of flights have to excacabate?????? surely if you charged the same price as in term time, then it would solve all the problems i.e. No fines, etc.... This would benefit both parties, yourselves, you would probably be inundated with bookings, therefore accumulating profit, and also the children would not have to take time off during school terms. P.S. Why do the prices go up in school holidays? I am baffled!!!!!

Just queued up for 45mins to check in and got told my rucksack hand luggage was 2kg over their scandoulous 5kg limit. I had to now check that in for 57euro. Meanwhile customers in other Thomson queues were allowed to carry far larger bags. Guess the old battles axe in my queue had an bad Christmas. Wouldn't ever use again:

Just had two weeks in Mexico and felt must write about the flight, Bang on time both ways, comfortable and the new Dreamliner Boeing 787 is certainly so much better, felt quite refreshed after each flight. The staff were terrific, chatting to one she explained her day from start to finish is about 15 hours, 48 hour rest in Mexico and then another 15 hour day, they deserve medals. Both crews were cheery and attentive and despite some lowlife who were on the flight the crew were fantastic, well done Thomson you are No1 as far as I'm concerned. I see there are 45 reviews with 3* or less which with the many thousands of passengers carried I would say that shows just how good Thomson is!

We have just come back from Madeira and had to fly thomsons as main airlines don't offer direct flights there. The plane itself was ok and the pilot you could feel was pretty experienced, but their flight attendants are disgusting. Not only you don't feel welcome, but they are so arrogant to the point of being rude. They chat between themselves constantly(not work related) and as a result get food orders wrong all the time and when you correct them just roll their eyes and of course no sorry. I tried to buy some duty free stuff there and the guy just took my money and forgot to give the purchases and when I called him back he didn't even apologised. Plus, there were not enough buses to take us to the terminal, so we had to squeeze in which felt like sardines in a can. Absolutely rubbish! Will not fly with them again.

I would have given nil points if the option was available. Firstly their website didn't allow return bookings from a European country to the UK so I emailed them about it and after 2 emails complaining, I eventually saw that they rectified this (without replying to my emails). Then I booked a single flight from Europe to the UK for my husband and the website would not let me enter his API. I telephoned customer services who said there was a technical problem with the website as they could not enter the details either. They told me that he should just go to the airport as normal. When he got there today they had no record of his booking!! He somehow managed to persuade the european check-in staff to let him on the plane. Can you believe such utter incompetancy?

In the past it was a game of chance if you were seated on the row of seats with additional leg room by the emergency exits. Today many airlines [in particular THOMSON] use these seats to generate additional cash flow and unfortunately it is at the expense of safety.

By holiday makers purchasing these seats on line the airline check-in staff - always busy - have little ability to assess the suitability of passengers.

In my most recent flight from GATWICK to PALMA the passengers on the exit seats were very much overweight and literally had to squeeze their bodies into the seats and could only use the seat belt by use of the extension. There is no way they could have assisted in an emergency and their position would have hampered any kind of exit.

Airlines should have a clear policy - as many used to have in the past - that those who sit in these seats have fully physical ability to assist or move quickly

We recently flew with Thomson to Orlando, on the Dreamliner. On both journeys the staff were rude, and generally couldn't care less about what the people on the flight wanted.

Bearing in mind this was a 9hour flight, we were offered soft drinks once, both ways. I went to the back of the plane to request a couple of lemonades only to be told I was allowed only one?! Despite at booking being told all drinks were available free, unlimited (where available). I could clearly see a drawer full of drinks, then to top it off later saw the 'cabin crew' sitting at the back drinking Pepsi from th cans....

The food was average, but incredibly poor that there was no prior choice, just one option. It also took the cabin crew 40 minutes to clear the rubbish from the meal.

Several people were complaining onboard about a variety of things they weren't happy with, to which the cabin crew quickly dismissed as "not their fault". I listened to one lady complain about the cleanliness of her "recycled blanket" to which the head cabin crew member responded... "Have you not ever thought to bring your own rather than complaining about ours"

All in all, I will never fly with Thomson again. They have been useless from start to finish, and will be seeking some sort of part refund for their attempt at service.

Traveled with Thomson Airways for the first time, to Jamaica 18 Feb, returned 5 Mar. This was an extremely pleasant experience for both my wife and I. We usually go by Virgin or BA to Jamaica but got a greatly discounted fare which we could not resist. In flight quality was good, comfortable flight and cant complement Birmingham International Airport enough for the easy non-fussy experience. The only draw back, as usual, not a fault of Thomson, was the unreasonably long delay at Montego Bay Immigration.