Austrian Airlines

Booked Albania to UK flying Austrian Air. Received booking confirmation. Saw status on CC, £2113 requested.

Airport 2am for 4.30am flight. Told booking cancelled. Why did I not received a phone call or email. (that’s customer service) They had both.

Customer service desk, line of people, lady crying. Said booking didn’t go through because of non-payment. Said booked 3 business tickets,my card showed payment pending. CS said it wasn’t paid. CC company, confirmed payment pending no issues their side.

So airline did this and not the CC, they would have called me.

Austrian said, this can’t happen. Proof of website payment and CC representative declined.

Customer service unhelpful, telling me ‘surprisingly’ I was able to use the same card to pay for 3 new tickets, now 200€ more expensive as only option. Trying to take over £2000 again blocked the card. Returned to Tirana 4.30am with 2 10 year old kids. My wife flew without me.

Appears payment excuse a complete fabrication as spoken to Austrian off-record to find that it fact, I was declined tickets on a fraudulent ticketing algorithm.

I wrote to them never admitted anything at all.

It should have been followed up. A simple check would have revealed my wife of the same surname and address and frequent flyer was also booked same flight, business class.

I cannot in all honesty recommend Austrian Air in any shape or form, when it goes wrong nothing done. I am not the first with the exact same issue, reading the other complaint sites.

August September 2014, the flight from Vienna to Bankok [economy] was simply a nightmare as was the return flight. I am male 1m75cm tall and weigh 80kg, so not a large person at all. The seats were so NARROW that, seated in a row of three with two other men of about the same size we just did not fit without one of us turning sideways! It's not just legroom that counts! The connecting flight with THAI air was perfect [Bankok Brisbane]. As if the average Austrian bloke is smaller than a Thai! Austrian air is simply packing us in to make an easy buck, how they ever got a four star rating which led me to choose them beats me, probably from the buisness class flier! SEAT WIDTH should be mandatory information not just LEG ROOM! The food was pretty disgusting, even for airline food it was bad. Tip: AVOID AUSTRIAN AIRLINES for long haul flights!

I'm trying to find sites that have already fantastic useful information on what's popular and what is the optimum makeup products is.. defdeeegebfd

Flying MUC-VIE-VAR it took me 14 hours instead of 3 thanks to the delay of the first flight.These caused me lots of inconvenience. For sure I won't use Austrian airlines for further trips!


Customer Relations Head Office Austrian Airlines

What a relieve your answer; I feel so reassured now, knowing that A.A. is not a racist company; instead, I’m glad you admitted that you have the same rude and ungrateful attitude towards all your customers, no matter what religion or citizenship or skin color they may have; that you are inflicting the same horrific treatment, that you abandon them in airports hundreds of miles away from the original destination, wandering for hours in search of the luggage which don’t arrive, only to be left with no other choice but to board crowded buses and be forced to endure 7 hours of awful road into the night. It is indeed remarkable that you do this to all your customers!!!!

By refusing to pay any compensation for your failure to deliver your job properly, your are breaking the rules of the Montreal Agreement; moreover, you are breaking them intentionally again by misinforming us about ours right for compensation, when in fact is your duty to give us all the right informati

I usually do not write reviews, but this time I thought it’s important to share with others my disappointing experience with Austrian Airlines.

Let me say first that I am frequent traveler. It’s about 14 years that I take more than 40-50 flights every year, I am used to the airline policies and the possible unexpected unpleasant situations that may occurs.

Most of the time I found airline companies with real customer oriented mindset, and employees who care about customer needs.

Unfortunately, I can not say the same with Austrian Airline, that showed little attention in dealing with a crowded morning in Milan Malpensa airport, during the flight Milan-Vienna of last Sunday.

It was not possible to do the on-line checking the evening before the departure, service that today is offered to almost all the airline companies.

As result, the morning of the departure there was a long queue at the check-in.

I had a business ticket, I did not have any luggage to check in, and there were almost no queue at the security check. With my board pass in hand I would have been able to get to the gate in few minutes.

Unfortunately, without any notice to the people in the queue, they decide to close the check-in 45 minutes before departure, and give my seat to someone else.

They just told me that the flight was already fully booked, no more seats where available, and I had to go to the ticket counter to look for another flight.

At the ticket counter I found a very kind and polite employee that tried to booked me in another flight, but unfortunately the new fare was between 3000 to 4000 Euro, on top of what I already originally paid, to get to Chicago in economy class.

Finally I decided to purchase another ticket for 1200 Euro with another airline.

I wrote to the Austrian Airline customer service to share with them my experience, and complain about the service, and I just got a reply that 30 minutes before departure the check in is closed.

I recently flew Austrian Airlines and had a terrible experience on board, the gave away my pre-paid and booked seat so a family can sit together and put me in the middle. As a star alliance silver member I told the woman to move to me a window like I'd booked but she refused and said its the middle or nothing.

I then told her to get her manager or bring the captain and refuse to sit down... eventually she moved the family to business class and put me in my original seat after causing a huge scene in front of the mostly austrian passengers. I then had the whole flight with people looking at me with daggers in their eyes, worse still the crew did the service but completely ignored me, didn't even offer a glass of water.

I was so outraged I tried to get her name but she hid her name badge from me, I caught a glimpse and wrote it down, she then chased me out of the plane to discuss the situation, I refused and walked away.

Got back to London that night after a day of work (adding to the economy of that god foresaken country I might add) and wrote to the CEO direct, he is apparently very unwell and hasn't been at his post for months now so I received a reply from an alledged "board member". His reply was that he didn't care, I was wrong and he didn't believe that this had happened.

People do not fly this airline, they seem to live in a complete bubble and they have no accountability or fear of people complaining since the management themselves don't care about complaints nor take them seriously.

Despite what anyone says, my experience flying on rivals to the route BA and Easyjet has always been so much nicer.

Separated seats .For whole flight (9 hours) they print tickets seats and separated with kid, very dissapp... no one cares about this,no one interesting.my first and last flight with this airline.

After arriving 3 hours early in Vienna for our flight to Tel Aviv, we watched the screen from the Sky Lounge with dismay whilst the flight continued to be announced as delayed by increments of 1/2 an hour or so. Until although other flights were being called, ours continued to not be called. The moment it was, we got up and made our way to Gate 12, which is only 5 minutes away. We didn't stop to pee. We didn't stop to buy duty free. We didn't stop to smell the roses. Despite the attitues of the appalling ground crew, we are not toddlers who have never flown before. Whilst walking through the terminal, we noticed the words 'boarding' alongside our flight number on one of the bigger monitors. When we arrived at the gate a minute later, it was empty except for a lady who blamed us for delaying the flight and who wouldn't let us on. The plane was still there. We pleaded with her to help and when she couldn't/wouldn't, we insisted she call a manager, who on arrival was the most bald arrogant piece of dejectable poorly customer service trained nonsense I have met in my entire life. I think his name was Adolf Wienerschnitsel or something like that, but I can't remember. I was going to film the situation, since although I am able to feign righteous indignance, a video speaks a thousand words. He wanted to call the police, so I didn't film him and I encouraged him to call them anyway. When they arrived with the usual gestapo puntuality, it became clear that they considered this man with the same contempt as I did and proceeded to yawn their way through his complaint. Another 'operations manager' appeared, a Ms Garcia and proceeded to calm the situation down somewhat and sent her baldheaded companion in need of retraining away. He told me he was 46. I found that useful. For a few minutes at least it seemed she would help us and took us down to the ticket desk to change our flights, however, on arrival at the ticket desk, it became clear that she actually wanted to take another 300 Euros from each of us to change our flights. Change our flights? We don't want to change our flights, we wanted to be on the one they called and didn't let us on. She pretended to call to head office and then decided that the logic from our side would probably prove overwhelming, so she did the best thing she could have. She told me the office was closing and that the head office would help me in the morning, therefore leaving her free to go home. The hotel attached to the airport was fully booked, but there was a no show, so we Managed to get in after midnight. God knows what would have happened if they had no rooms. Austrian airlines had left us in a foreign city with no flights and nowhere to stay for the night. In the morning, Ms Sahin, or Ms Nemec, she had recently married, so her badges did not match, proceeded to arrogantly tell us that there was nothing she could do and that despite having been told that someone at head office would help us the following day, that in fact head office was closed today, as it had been the day before too. So Ms. Garcia had lied and pretended to us. In the end we had to pay 185 Euros for 'changed flights per person', but not before I made a nuisance of myself at the counter for a while. If I were to sum up Austrian Airlines, it would be arrogant, rude, inflexible and unprofessional. The comment was made by a couple of people that other passengers made it. Yes, this is true, but since the tannoy didn't announce anything in the private Sky Lounge and the board in the Lounge wasn't up to date, how could we have known? Austrian airlines business customers in their lounge were told, but we were not. Economy passengers heard the announcement, but there wasn't one in the lounge. If the screen had been updated, then it would have been fine. Austrian Airlines blame the airport, but I find it hard to believe that the screens are automatic as they claim. Someone at the gate must be updating the status of the flights. Either way, be careful using a private lounge, since the facilities may be poor and overall, stay clear of Austrian Airlines. They are a shower of .... And I will use anyone else I can in future. I would give them no stars if possible. I will tell everyone I know this story and over time, the damage to Austrian Airlines will be greater than the money they took from me for their failure to adhere to basic procedures and in the face of their mistakes, rectify them.

I’m very unhappy and upset with the service provided by one of your employees at the Vienna Airport

Let me explain the situation.

January, 13, 2013 my big family (my husband, my sister-in-law and 5 children all under 14 y.o.) and I came to Vienna Airport to catch a flight OS 675-Vienna-Dnipropetrovsk exercised by the Austrian Airlines. We were successfully registered, shortly after I noticed I forgot about one extra bag and decided to request assistance whether to put it into the luggage compartment or to carry-on. As I’m not that familiar with all the regulations established by the company I hoped to get help or be provided with options. When I came around the check-in desk # 3 and asked what the best way to accommodate the bag I was struck by the unacceptably rude behavior and attitude of your employee on duty. The lady told me it was an extra luggage and I had to pay. When I requested to give it back to me to carry-on she refused to do it. The lady was uncontrolled and disrespectful. With improper manner she said that if I came to her I would have to pay. Moreover she threatened to cancel the flight for me and my family which I believe is far beyond her competence and jurisdiction thus it’s illegal. The employee very well knew that we were lack of time and manipulated the situation. I had no time to sort it out and was forced to pay extra 80 euro at risk to miss the flight.

I’m an experienced and regular customer and never faced such an extraordinarily outrageous set of things. I expected to get a piece of advice. Instead I’m treated like a criminal on loose. I don’t think my family and I deserve it. Is it a special treatment for the Ukrainian citizens???