Asiana Airlines

I missed my flight from Inchun to Dallas despite arriving there almost 2 hours in advance due to kiosk not being able to find me on the passenger list. Although they recommend passengers to arrive 2 hours before flight time, this airport seems to require 3 hours. Because i wasn't going to check in any bags, i figured approx 2 hours wud be sufficient, but it wasn't and ended up missing my flight and all my connecting flights to the U.S. via American Air. As I was in dire need to catch the flight from HK to the US, and there weren't any other Asiana flights from Inchun to HK that day, I had to spend $500 on a different airline to get to HK on time. considering it was the Asiana's kiosk issue, I was hoping Asiana would at least partially reimburse $500. From a staff to local manager to general manager, they assumed ZERO responsibility: claimed there were several staff members to help and said kiosk would not have been mistaken. what exacerbated my anger was that they said i had no proof of my being at the airport at a certain time. so I found the airport bus driver--who remembered me--to testify that i was dropped off at a certain time, but Asiana staff completely dismissed that evidence. The whole experience was wretched as i got no sympathy, no apology….just callous heartless unsympathetic jerks who joined forces to defend relentlessly to avoid all responsibility. Asiana's customer service is non-existent--- from miss-Korea-wannabe-flight attendants' self-absorbed demeanors TO managements' defensive tactics. With all the pending law suits, one would think they try to compensate for plummeting publicity--go figure. I hope this is not reflective of korean corporate culture.

I felt the service was above anything I had in coach, I felt as if I was in first class. I can only image what it was in first class if I was treat this way. The food was great and the seating was good, with some elbow room. The restroom where always clean and restocked. If I need something they were there helping me or providing to my needs. I went to Korea from Hawaii and back. The return trip was too fast and it was the red eye. But, I loved it anyway. It beat all the other airlines I have flew on to date, to include the ones which I have flew in first class. Thank you for a great flight.

Our first ever flight with Asiana Airlines will be our last. When we arrived at Heathrow, London to fly with them to Manila, Philippines the check in staff initially denied us permission to board, claming that we should have obtained visas. Although UK citizens do normally need visa for stays of over 21 days in the Philippines, my wife (being a naturalised British citizen of Filipino origin) and we her family travelling with her can stay up to one year in the Philippiens without a visa. The check in staff working for Asiana were completely ignorant of this rule, whereas all other airliens we have used for flights to the Philippines (Cathay Pacific, Emirates, etc) are well aware of it, as indeed they should be. After we had firmly stood our ground and faced down the check in staff they reluctantly allowed us on oard but still maintained that we were quite likely to be sent straight back by the immigration officers once we arrived in Manila (nonsense !) When we returned I wrote complaining about the incident at check in to Asiana Airlines and my travel agent sent e-mails on our behalf, but Asiana Airlines have never replied either to the travel agent or myself.

Terrible service when stranded by volcano ash cloud on honeymoon in 2010 - they could not have been less helpful and my husband and I had to borrow thousands of pounds from family and friends to get home. Do not fly with them.

I had a shipment of live fish sent on Asiana going via Pusan to JFK/NYC. The pallet was stacked with the boxes 4 high (3 was the agreed height) and they stacked the heaviest boxes on the top! Bottom boxes were completely crushed and the water and air had leaked out. Boxes above that were crushed enough to fair the oxygen out of some of the bags.

If that wasn't bad enough, the boxes were kept in DIRECT SUNLIGHT even though they were all clearly marked "live fish - keep cool" I lost the majority of a shipment that was tens of thousands of dollars, and the ground staff in NY were among the worst I have ever seen. Asiana is still trying to dodge responsibility.

Los angeles-Seoul Korea- Hanoi Vietnam and back

Absolutely LOVE LOVE LOVE this airline!!! I have flown with China Airlines, Cathay Pacific, as well as Asiana Airlines in that order and have found Asiana to simply be the best! Best leg room in economy ever! Huge amount of leg room! You can TOTALLY stretch out your legs completely, have your shoes to one side on the floor under the seat in front and still have plenty of room left. Seat width is great as well as the pitch. In flight entertainment was great as well as the food. I had a 10 hour layover in Seoul Korea and was given a free hotel room that was just amazing! You can search my name dreamcatcher28805 in y outube if you want to see the vid I made of the hotel room. Last year on an 8 hour layover I was given a free tour of Korea by Asiana! The tour was 60 dollars normally and the hotel room goes for about 112 usd said the front desk clerk. They offer these for any layover of 8 hours or more. Sometimes they offer it and sometimes they don't. If not, just ask about it and they'll do it!!! I'll only fly them from now on!

Asiana Airlines

My wife and I traveled from SFO to India this Sept. Our major complaints are as follows: the food is terrible.

They served beef which was like shoe leather and smelled. Even the flight attendant could not cut it, but did not offer another dinner. It seems one is offered dinner even thought the departure time warrants breakfast.

The seating is poor in economy class- not enough leg room and seats are uncomfortable. . When we arrived at each stop- we could hardly walk. The flight attendants need to learn better English. We had difficulty understanding them. The pa system on all flights taken was poor. We could not hear nor understand most of the announcements. The flight attendants made a show of being friendly, but pretty much ignored any reasonable request. This may have been due to not understanding English well.

I flew to Sydney on Christmas day with a friend, the flight in general was not too bad except for being told that we could not sit together, when people that checked in after us were allowed to.

The flight home in February, however, was the most horrendous flight I have ever taken. My first meal was frozen, I was promised a replacement that never came. My entertainment system didn't work and took them 5 hours and 5 complaints to be moved seat to one that worked (even though there were plenty of empty seats). My second meal (a sandwich) was soaked in water and inedible. They brought me a ham sandwich replacement (I'm a veggie). I was eventually bought a veggie replacement.

I asked for a phone number so that I could make a complaint when I landed but was only provided with the reservation line.

When I arrived in Seoul for my layover I was told that my hotel was over an hour away and that I had to wait half hr for the coach. By this point I'd really had enough. After explaining that I had been told my hotel would be no more than 40mins away the staff replied "well you can SOMETIMES get there in 40". Eventually they agreed to put me up in a different hotel that was only 10mins away.

Before seeing this year out I very much appreciate crew’s care.

I was especially impressed by flight attendants’ Kim Yoo-Mi and Lee Seung-Bum. They were extremely friendly when I was not feeling well. I don’t know how to express my thanks. I will remember what they did for me. Thanks for crews’ care, support.

Nobody beats a Asiana’s customer service.

Summary: Horrible flight. Even worse customer service (4 months and counting to followup on a complaint.)

I flew Asiana in January. I requested not to be seated by children; the ticket counter said I would not be by kids. I get on the flight and I'm seated directly next to two children. I was woken up on 3 separate occasions by these children.

I filed a complain a week after the incident. I received an email 3 and a half weeks later (mid February) saying they received my email and someone would followup in 4-6 weeks. It is currently May 26th and I had not received a followup.

I called customer service and was mysteriously "disconnected" once. When I called back, the customer relations department said there had been transitioning and it would take another 2 week minimum to have my case followed up with.

This service is UNACCEPTABLE!