Air Moroc

Royal Air Maroc is the worst Airline flying into and out of Sierra Leone and Africa at large. Why? They have a terrible customer service in Freetown, Lungi, in flight and on the phone in the US and Morocco. They are corrupt and their corruption starts with the Manager at Lungi. Their agents lack the simple concept of good customer service. They lack simple communication skills. Most of their air attendance cannot speak proper English and as a result are unable to make proper announcements in flights. The transit process at Casablanca's Mohammed V International Airport (CMN) is also the worse I have ever had. The agents at the airport do not communicate well, they refuse to provide passengers with accommodation and when they do, it’s a lounge at the corner of the airport that is usually over crowded, and dirty with no food or water. Casablanca's Mohammed V International Airport (CMN) Airport do not even have proper internet connection for stranded passengers to communicate. When a flight is delayed or cancelled, passengers have to figure it out themselves by checking flightstates.com. Royal Air Maroc staff do not have the simple communication skill to inform passengers about their delayed flights or cancelled flights. The Manager at Lungi International Airport is corrupt and one of the staff that should not be serving people in Sierra Leone. He will pull passengers he likes or that pays him money from the back of the queue and put them in front of others. He did this to me and when I confronted him on December 27th, he threatened to not let me fly. I stood up to him anyway. He was rude to me and other passengers, unprofessional and not fit to do business in the hospitality business. This airline should be banned from flying to Sierra Leone and Africa. Air Morocco is losing and leaving behind baggage of passengers during every flight to Sierra Leone without compensation. I do not recommend this airline to anyone flying to Sierra Leone or Africa.

My story started when my December 26th, 5:30AM flight was delayed. There was no one to communicate the information to passengers. Someone came and whispered in my air that the flight is delayed and will not arrive until 1:30PM. This person told me there is a bus outside taking passengers to the Hotel. I had to announce this information to other stranded passengers. We walked out to the bus which was also unorganized. When we arrived at the hotel, the hotel staff at Lungi Airport Hotel were incapable of handling all the passengers. They were also rude, unprofessional and not fit for purpose. They were giving rooms to people who they knew or have paid them money on the side. I spend more than 2hrs trying to get a simply room to sleep and wait. In the morning, the hotel staff tried to help us move back to the airport. They were collecting our luggage without tagging them which means, anyone can claim another person’s luggage without them knowing. I refused to let my luggage out of sight for this reason. When we arrived at Casablanca's Mohammed V International Airport (CMN) Airport around 3PM, we missed our flight to New York. We spent more than 7hours trying to fight with Air Morocco staff for accommodation. Out flight to New York was scheduled for 3:30AM on December 28th. After hours of fighting with words, the finally gave me and another person accommodation at the Airport Hotel. We went to the hotel and stood there for another 3 hours just to check into the hotel. There was no hotel attendance at the desk. We finally got a room at 11PM and slept for 2hours. On our way to New York, a passenger was serious sick. We stopped at some island in the middle of the ocean to hand the sick passenger to emergency services. We were at this island for more than three hours and during this time, none of the air attendance said a word to any of the more than 200 passengers on board. We were in the dark and did not know why we landed, were we landed, when we will depart for our final destination. No food or water was served. After hours of waiting, I asked them the question, where are we and why no one is telling us the next steps. Their response was, we will depart in 15 minutes. We eventually departed in 20 minutes. On our way to the New York, the flight attendance did not offer an apology, they did not explain why we stopped, they did not inform passengers who may have missed their transit flights what the next steps will be. We sat there and finally arrived in New York at 9:45AM.

Flew from Amsterdam to Boston in mid July'08. I initially had to miss my flights thanks to horrible service by Air Moroc. NW was timely in communicating Air Moroc's instructions. We were put up in a pretty decent hotel not too far from the Airport.But there is nothing good to write about the NW flight itself. The airplane was stuck in the runway for 3.5 hours. But the flight attendants were pretty painful.

The other one looked like a WWF pro, and you really don't want to mess with them. No individual TVs for our 8 hour flight. And by the way they don't serve wine or beer either. I am guessing you have to ask for it. You certainly don't see alcoholic beverages on the cart. Not that I want to have a party in the carrier. But given such a dismal state of affairs, a glass of wine would perhaps help me with my sleep. You have to be at the boarding gate an hour and half before the departure time. They have some crazy security check where they just talk to you about your life in general.