Thomas Cook www.thomascook.com

We had booked Skiathos in September, a resort and hotel suitable for people with slight mobility problems, i.e. the resort was on the flat, shower not bath, no steps etc. It always takes a lot of research for us to find a suitable holiday. Four days before we were due to travel they sent an email saying that the hotel was overbooked and we would have to stay elsewhere. The 'elsewhere' that they gave us was completely unsuitable, in a different resort and accessed by many steps up to the rooms. When we rang them they made no effort to find an alternative holiday - just not interested and to compound the misery they refused to speak to me as I was not the lead name on the booking, even though it was my email address they had used to cancel our hotel. As it had taken me over 20 minutes to get through to these idiots, I wasn't going to hang up so I rang my husband who was working in another part of our village and he, literally, ran home just to say to the guy on the phone that he was who he was! Anyway, to cut a long story short, they gave us our money back plus a paltry £25pp compensation for leaving us with no holiday 4 days before departure. I wrote to them and emailed on numerous occasions but they refused to budge on compensation and eventually stopped replying to my correspondence. I even wrote to their CEO but even she didn't have the courtesy to reply. What a rotten company Thomas Cook has become. When I think of its fine history as the oldest tour operator in the world who always were a cut above other operators when it came to quality and customer care, I could weep.

Having booked a package from from Glasgow to orlando and later reading reviews about the flight I was slightly nervous re what to expect. However we found the flights and service excellent. My son decided at the last minute that he didn't want to get on the plane and I have to say the airlines staff were fantastic( not the gate staff though!!). Not only did they help get him on the plane they reassured me the whole time he was screaming and helped manage through it. They managed to get him into the cockpit to meet the pilot, had a special announcement made for him and when the flight was in the air the pilot came out to see how he was. Glad to say he was fine once we were in the air! The meals were all included in our package so we just had to buy drinks. I was ok with this given to fly with virgin with drinks included was an extra £2000! The meals were really nice and the flight was on time. Inflight entertainment was ok-I have seen better but this would not stop me flying with them again.

Tired to book a holiday with them but there prices at much more expensive than you see the customer service is also very rude !!!

Booked with Thomas cook this time and everything was great from start to end brilliant helpful staff see you next year thomas cook

For many years I have praised the operators at Glasgow for the speedy check in with well staffed desks. Thomas Cook have just changed my opinion.

Travelled with TC on 23rd Sept from Glasgow to Arrecife arrived at check in desk a few minutes before it opened at 12.30pm for the 3.30 pm flight.

Desk opened on time with two staff, one on priority check in, and one on ordinary, to deal with 280 passengers! Our queue time was 65minutes, some people behind us were two hours. To the left of the TC desks was JET 2 who had 6 desks open, there were no queues and their passengers were highly amused at our plight. Clearly a cost saving exercise by TC which will cost them dearly, all of the passengers I spoke to are looking to JET 2 and others for their next holiday.

I went on holiday with a friend who unfortunately booked the holiday in my married name, not realising I hadn't changed my passport. We were required to check in on line however, and I provided all the correct details for check in . On arrival at the airport the boarding passes had printed out in my married name, despite checking in in my maiden name and basically had to pay £100 for the very unsympathetic customer service woman to delete 4 letters and type in 5 to change my surname on the booking. We were flying back from our holiday with Monarch who were far more understanding and helpful and changed the booking at no charge. I'd be happy to use Monarch in the future but won't be going anywhere with Thomas Cook if I can help it!

just come back from.

Salou. Staying at the best oasis park. All inclusive.Had a fantastic time, food was first class and the hotel was spotless. We had read a few dodgy reviews to be honest. But me and my wife were more than pleased with it.

Booked our ski holidays on line to go to kuprun Austria 26 th jaunary 2013 after booking I went on the live talk to book my ski carrige with one of the staff who said I had to call flybe to book ski carriage , fly be said they could not do it so went to the thomascook store who said they can not do it Neilson ski need to do it, I called Neilson whom said they can not do it the contract is with Thomas cook , but ski carriage was available,

I called thomascook to book the carriage who said they would call Neilson ski and they would call me back, she called me back to say it was to late and she would put me down for a call in the morning afternoon came and went so I called Thomas cook and got the same girl who said she lost my number?

And would call Nieilson ski and book in my skies , needles to say there was no carriage available for my skis ? a ski holiday company to have limited space for skis and boards? So I have to pay out for ski hire , I will never book with Thomas cook again for any holidays, and would never recommend them!!! Especially for skiing! Be warned.

please beware of the thomas cook website when booking your "package" holiday.

we have booked ours and recieved the e-ticket today. the web page states we would be recieving inflight food all the way through the booking and paying process.....until the very end when very craftily tucked away at the very bottom of the page ....directly underneath the link for information for irish bank account holders is another very small link called important imformation......this will inform you on a seperate page that you will be getting no inflight meals on monarch flights....now that is just sloppy and underhand and very unprofessional.....i asked for a small refund to cover the loss but was told to write in and complain after we getback from our holiday....in 11 months time.....lol.

now i understand why thomas cook are in financial difficulty....very poor customer service..and a very unprofessional website... oh well never book with this lot ever again. i have used easyjet for my last 4 holidays and they have been superb...stick with the best ...my mistake

I TRIED TO BOOK SEATS FOR EXTRA LEGROOM AS IHAVE VASCULAR PROBLEMS AND AS A THOMAS COOK CUSTOMER THE AGENT SAID I COULD NOT BOOK SEATS THROUGH THEM BUT TO CONTACT BRITISH AIRWAYS THEY ALSO SAID THAT CANNOT DO IT EITHER I AM VERY DISAPPOINTED WITH THOMAS COOK AS WE HAVE BOOKED ALL OUR HOLIDAYS WITH THEM AS THIS WAS TO BE OUR HOLIDAY TO CELEBRATE OUR 50TH WEDDING ANNIVERSARY ALSO OUR LAST HOLIDAY WITH THOMAS COOK