Rooms Net, www.roomsnet.com

roomsnet went into recievership there website is now closed only people running xp can get on it

we stayed in Queen hotel which was ok. room had single a d double bed which had seen better days - the bed was so lumpy! bathroom ok plenty hot water. breakfast was lovely with plenty choice. hotel ideally situated near to station and a short stroll to the sights of York. we stayed a saturday and be warned the centre of York is mobbed with hens and stags and its not a pretty sight stepping over prone bodies and vomit !!

We arrived at our hotel in Nerja Spain on 24th Dec 2012 to be told that our room had been cancelled due to non payment by roomsnet! We had paid tham in full on Nove 4th!!!

Ok we rang the emergency number which is a joke as no one was there i tried several times that day and every day until 3rd January!!!! I also rang the other numbers every day.

I sent them an email to ask them to get in touch with us asap on 24th Dec, now getting very upset and angry but luckily they still had a room but if we wanted to stay had to pay again.

They sent us an email on 3rd of January saying sorry they had not replied but the office was closed for Xmas!!! Erm what about the emergency number a complete joke!

So beware as this had obviously happened before and it does ruin your holiday.

There are plenty of reputable companies out there and Roomsnet are not one of them, DO NOT USE

Do not use this company,they still seem to be taking bookings,but I have tried for months to get a reply from them regarding a refund of money due tome. there fault not hav.ing holiday i booked

good location.perfect breakfast.but windows isolation not enough good thats mean room is cold.the door of the room is not enough size,there is a interval,all voices of the hall are in the room and cold comes in the room.the corridor is tiny.the room and the bathroom is tiny.hotel is near the tramway.reception polite.they have got free luggage room

never had a problem, allways very efficient, found roomsnet to be excellant pricewise,very easy to book. we once had to change our hotel and destination, i rang them and explained and was told just re-book new hotel and we will cancel the original and credit your visa , i re-booked and paid, my previous visa payment was credited within 24 hrs, no problems whatsoever.roomsnet are allways my 1st choice when looking for holidays and short breaks.

Traveld to costa durada in june 2012.staying in california gardens hotel.

when we arrived we were told booking had been cancelled ,due to non payment

by rooms net.com. rang rooms net about 10 times no answer. sent about 6 or 7

e mails,eventualy got reply about 7 hours later. had to pay for room again on credit

card , only two rooms left . never had so much stress on a holiday. rooms net refunde monies

back to our card. but never replied back to anymore of my mails. terrible service never use them

again..

liam ireland...

I recently booked a night at the Los Dalamatas Hotel through 'roomsnet.com'. The hotel was positioned as a four star hotel and the cost was €171.36 for the one night stay. Whilst I felt the booking process was easy and the site was considerably efficient in obtaining payment, my actual stay was a disaster! For example: (1) on-site parking was disorganised and cumbersome; (2) during the check-in process team members were rude and incompetent; (3) as for the accommodation it was ‘basic’ to say the least and the decor very dated; and (4) finally, the pool area was a disgrace: overcrowded and dirty.

On the back of this experience, I made a complaint directly to the hotel and also to 'roomsnet.com' through their 'customer service' and 'help' email addresses. To date, I have not received a response from any of my attempts to contact relevant parties, not even an acknolwedgement that they have received my email and are processing it!

To be candid, I feel that I have been treated appualingly. I received a sub standard experience and none of the culpable partners are willing to do anything about it. At this point I will never use 'rooms.net' again!

Had a great stay here with my husband and 2yr old grandson,we stayed bed and breakfast and got a great deal for the three of us.The hotel was near to everything,staff were really nice,breakfast was very good and our room was a suite,two rooms two tv,s dining table 4 chairs coffee tables arm chairs ect,we had tea coffee facilities,and were left complimentary bottles of water and chocolate bars,nice touch,also what I liked was there was a lovely band tied to pillows saying if you wanted different pillows,hard,feather soft ,to phone reception,and they would bring them.The parking was only £5,we only stayed one night and when we checked out 11am we were told we could park there for the rest of the day,that was good value,also in rooms were dressing gowns and slippers,will go back there and will recommend hotel and rooms net to friends.Everything was spot on.

have used the services of Roomsnet for the past 5 years. That this has been so, shows that previously I have been satisfied with the services offered by this firm within an increasingly competitive market.

However experience shows that the measure of a good company is not so much how they are when things run well, but how they handle matters when things go wrong! In this regard on this occasion Roomsnet has failed most miserably to provide the sort of service which any client is entitled to expect.

To explain. I made an original booking RN308926 for Hotel Alexandra Mallorca for 4th to 8th April around 15 February 2012. Then because of other changes to our plans, I needed further accommodation for the 30th March to 4th April. I decided to experience another hotel for these dates and booked RN309042 Hotel Apolo around 27th February.

During our stay at the Apolo,on 3rd April being near to the Alexandra that we were to move to on 4th April, we could see that the hotel was certainly not open and surrounded by rubble, skips and builders vehicles. There was no furniture,or curtains and electrical wiring was hanging down everywhere inside the hotel. I spoke to a member of the D'Or hotels management, the chief of the design team and he considered that it could be a matter of weeks before the hotel was going to be ready. I checked with the hotel we were already in, the Apolo, and was told that they were fully booked (it being Easter). It was then that my very bad experience with Roomsnet began.

I phoned the 24 hour emergency helpline! but was unable to get through! It rang out, then connected, I had a message of how important my call was and that it would be answered shortly. Then an exasperating American voice telling me I was number one on the list to be answered and thanking me for my patience, then back to another voice telling me 'sorry they were not able to take my call and directing me to the internet (to which I had no available access at that time anyway)

However after 4 abortive attempts like this, I did achieve a contact at about 10am local time 3rd April! I explained the problem, I was asked for my mobile phone number and assured that I would be called back.

I was travelling that day, I also had meetings and made and received a number of calls both to and from the UK also local calls. I had absolutely no calls from Roomsnet. Becoming concerned now at the lack of any communication from you I again attempted to contact the helpline. Again, and a further 14 times I was unable to make contact just the same wretched message as before 'You are number one in line' then infuriatingly directed me to the internet where I still had no access available anyway. So concerned now, how could a 24 hour helpline be so totally unobtainable, had Roomsnet gone bust? With this thought, the total lack of contact from Roomsnet and the fact that we had to vacate the Apolo the next day as they were full and faced with the possibility that other hotels also may be full because of Easter, I felt compelled to make an alternative hotel booking.

On the morning of the 4th April, at 5.55am local time, I finally had a call from your Helpline! This to explain that we were to be accommodated for one night at the Marina Luz, then to move into the Alexandra the day after that, the 5th April. I asked why there had been no call from Roomsnet and was told that they had repeatedly attempted to call me but that they were unable to contact me. That is totally untrue. Why attempt to excuse the appalling service by being untruthful? My phone was on at all times, I was in an area for reception as I made and received numerous call all day, and finally my voicemail always picks up any failed contacts. However I decided to take up the proposal made but of course I now had to cancel the alternative booking I had been forced to make, and this was going to cost me quite unnecessary expense. All of which could have been avoided had your customer service phoned me as they should have.

In the event after one night at the Marina Luz we were told that the Alexandra was still not ready to open and that we spend another night at the Marina Luz which we did, finally moving in to the Alexandra on the 6rh April for just two remaining nights. Frankly it was a miracle that the Alexandra opened in such short time and credit to them they did a fantastic job given that for the two days we were there were only about 15 guests in total in a 300 room hotel!

In summary my complaint is that I was very badly let down by Roomsnet who totally failed me a client when help was most needed. Their Helpline is a waste of time as it does not provide the essential back up required in an emergency. Finally they have caused me expense for an alternative booking I felt compelled to make, and extensive abortive calls to the so called Helpline and not to mention the stress of the situation which obviously spoiled the vacation.