Lycafly - www.lycafly.com

I had booked my flight to Mumbai with AI via Lycafly, six months before my scheduled departure. Unfortunately, the COVID-19 pandemic occurred just before my flight date, and I contacted Lycafly to find out about my options. The representative informed me that my flight had not been cancelled yet, and if it was cancelled, I wouldn't be entitled to a refund. They advised me to cancel my flight to receive a partial refund for the flight tax. However, I later found out that this advice was wrong. Had I not cancelled my flight and AI cancelled it, I would have been entitled to a full refund. The flight was eventually cancelled by AI, which Lycafly had expected. I only received a part of the partial refund that I was promised by Lycafly, and I have been chasing payment of £117.27 for the remaining amount. I have sent at least six emails and made countless calls to follow up, but I have not received any response from Lycafly. The last person I spoke to promised to get back to me in 10 working days, but it has been six months since then, and I have not received any response, even after CC'ing him on emails. It is important to note that Lycafly did not cancel my flight, and they received a full refund, but only gave me a part of the partial refund that I was promised. This has been a pricey lesson. I would avoid this travel agent.

Absoultely horrible company.

My flight got cancelled and they still charged me 30 pounds cancellation fee and the guy said that they have to run their business. Such a stupid argument. You are charging me service fee for a cancelled flight.

Avoid them.

They got poor customer service abroad and the guys are not trained to do their job.

“The most terrible experience I have ever had. Booked a ticket with them and got a different date, called to cancel just 5mins after and was told cancellation and refund isn't possible. Now left at their mercy, paid an extra £150 and £102 for a date change only to be given the same date I had paid money to change and left with emotional trauma due to bullying from their senior. How this company still trade beats me. What a shame!

I have sent at least 20 emails to them. They just fob me off saying they have to wait for Thai Airways to pay them.

When times are hard and I need the £800 I am still waiting.

Like other reviews they advertise a much cheaper price to lure you in, and then stitch you up when your stressed.

I have a few responses but they do not care, unfortunately no choice but to take it to court.

They did offer the price just few pounds under the average price after you give your information to book the price changed with £200.

They will make million excuses if they need to refund you. Infact, they will not refund you at all. Not trustworthy at all. Please do not book you tickets with them and get duped.

Himanshu from Lycafly mentioned that we will get refund in December for which we exchanged several emails. Its been 7months that I haven’t received any refund!!!

I had a bad experience. I booked online and after 15 mins I got a call from LycaFly that mam do one the pay us £15 more for each ticket and you will get your first change free. I paid £15 extra. but due to some of my personal reason, I call LycaFly to change my booking. and they ask me £110 pound for each member (i booked 5 tickets). And then they start making excuses. I ask manager Sidharth to listen to all phone call recording where LycaFly staff offer us free change but he said may his staff said it by mistake and he is not ready to anything on their mistake just end up paying them extra.

Highly poor service. never ever recommend to anyone.

LycaFly failed to inform me about my Kuwait Airways flight schedule change in Kuwait airport even though Kuwait Airways informed LycaFly well in advance. So I was stranded in Kuwait airport for over 15 hours for no fault of mine & NO COMPENSATION PROVIDED FOR THEIR MISTAKE.

The layover as per my ticket in Kuwait airport was less than 5 hours only.

HORRIBLE EXPERIENCE WITH LYCAFLY. WOULD NEVER BOOK ANY TICKET WITH LYCAFLY.

Initially I was quite happy however due to having an elderly father and partner both with underlying health issues therefore with the Coronavirus it is not advisable for either of them to fly. Having saved for long time to take my dad back to the country he was born to see his elderly sisters before he dies we have decided not to cancel but to postpone until October. I contacted Lycafly who arranged flights for October which cost me £1033 extra plus another £150 for taxes. I paid, agreed the flights, got a receipt for both the payments then 2 hours later I was contacted by Lycafly again to say I cannot go in October and have to go in August which is going to cost me another £800. I have put an official complaint in last Thursday 5th March which has not even been acknowledged so a sent it again early this week - still nothing. Yesterday I had an e-mail from the sales person stating the booking for April is still there and I can only go in August "which is more expensive" Absolutely disgusted. My families health is at risk and this may be the last time my father gets to see his family. I have paid for October tickets and not getting them. Disgusting.