Beach Collection www.beachcollection.co.uk

one man outfit thats probably run from home,rip u off with extra costs when u contact this john his attitude is awful and just wants more money a very stressful experience.

This company use a 'mask website' to lead you to think you are booking a holiday. A price is confirmed and card details taken.

I made a mistake using this company to book a holiday to Ibiza. I have now ended up with no holiday and the worry that I have to trust them that they will destroy my card details.

I genuinely assumed I was booking a holiday. However a provisional booking number is emailed when they take your card details.

I rang several times to try and confirm the booking, I was told that nobody was available to deal with 'online' bookings. I was finally told that the holiday has increased by £60! couldn't afford this and I told them to cancel. They really don't give a damn, the most appauling customer service you could imagine.

They simply offer no more than a template to request a holiday. I would like to of been told before I tried to book a holiday that their website is not live and I would be contacted to book a holiday.

I have now lost the opportunity to book the holiday with a genuine company, since I have been messed around costs of gone up.

This is a company that SHOULD NOT BE TRADING and I have reported them to ABTA.

Book with a live holiday company such as Thomson, Thomascook etc.

I have booked a holiday for 16 people for 2014, John at beach collection was eager to get the holiday booked and eager to take my money, on receipt of the emailed documents I noticed a number of spelling errors and discrepancies in names and titles! Needless to say I contacted them by telephone straight away and was told they would look into it and get back to me, I am still waiting, I have also sent a number of emails and received no response! Needless to say I am becoming quite worried as I have booked this holiday on behalf of other people and having read the reviews on here and on trip advisor, I am beginning to wonder if this holiday will actually go ahead!! Can anyone advise a course of action I can take??

I had the same problem as many others on booking with this company. They rang the next day to say they wanted an extra £60 off each person . On speaking with a male on the phone who was so abrupt , his attitude stunk, to pay the final balance he informed me I owed double the price i paid for the holiday . I was on total shock , they r a rip off , do not use!!!! He tried to make out that we wouldn't get flights for the price we were paying, I stood my ground and told him he was in the wrong, he finally backed down and said he had made a mistake haha!!! Then on asking him about checking in he told me we didn't need to do it. I checked with jet 2 who informed me if we didn't check in we would be charged £17 each. Just bad information all round off this company . It needs investigating !!!!

Please do not book a holiday with this company ! Looked at their website and choose the holiday i was wanting. Rang the number on website to confirm prices and was told i could not book on phone and had to book on their website. They agreed the price they were advertising was correct and told me the only extra's was the transfers so i booked it online ( included the transfers ) for my partner and myself. Then i received a phone call the following day from them stating the price i had booked it for was not live and i had an extra £80.00 to pay. I told them to forget it and then got a load of verbal abuse over the phone (swearing and calling me stupid ). They then told me if i was to cancel i would loose the majority of my money. I had no choice to pay.

Like my title says ... RIP OFF MERCHANTS !!! STAY AS FAR AWAY AS POSSIBLE.

I have booked a holiday to Egypt in November. At the beginning I was really happy, this was very short lived. The beach collection is part of the travel bag group. I tried for over 2 weeks to contact JOHN ROBERTS from beach collection, leaving voive mails asking him to contact me. I spoke to fellow colleagues of his who always informed me he was not at his desk. I phoned travel bag who informed me I needed to speak to John to make any changes and they would e mail his manager to make sure he contacted me. Well, did he, definitely not. At this point I started emailing John and as expected I did not receive a reply. Everytime I phone asking to speak to a manager I am given excuses time after time. Everytine I call now JOHN ROBERTS always seems to answer the phone. I find this completely amazing as all the time I tried to speak to him I got no where. He was very rude to me he said it is not my fault that you have not been able to speak to me, I don't believe you have been trying to contact me for 6 weeks, I haven't had any e mails from yourself or any voice messages"

I have since e mailed a complaint about the service provided and yes I am still waiting for a reply.

After reading the reviews on here I am very concerned as to whether my tickets will ever arrive. I have booked for 10 people and paid just short of 7 grand. I am now really worried as it is impossible to speak to any management as John answers all my calls and refuses to put me through to anyone.

Anyone booking a holiday should run a mile from this company I certainly wont be recommending them to anyone

I booked a holiday around 3 years ago with beach collection. Long story short I had to change the names on the tickets. After spending 4.5 hours (in total on hold) and phone bills in the 100's between my and my GF this was at a time where they had a 0844 number and would keep you on hold for ages. I think the record was 1hr and 10 min! I would never use this company again and will do everything in my power to ensure no one else experiences this.

Its very funny that most of the positive reviews are anonymous and make reference to specific member of staff. If you were leaving a review for a travel agent, why would you name the staff member. Very odd don't you think?

I booked a holiday to Turkey on 27th August 2013. I was given a web only price and paid using my card and got a confirmation email. I noticed on the email that it said that I would get a call back from one of their representatives to customise my holiday arrangements. I immediately rang and spoke to a Customer Service Advisor called John to find out exactly what that was suppose to mean. John explained that I hadn't just booked a holiday but just made a request, his words?? I was dumbstruck and said "I have booked and paid and received a confirmation email". He said that he would check my "REQUEST" and kept me waiting on the line for a few minutes. No surprises, he said " Your request has failed" He then proceeded to offer me the same flight that I had just booked at a much higher price. I told him that I thought it was a total rip off and he advised me to watch out for other companies as at least they wouldn't debt my card whereas some other companies do. My advise to you is steer clear of this company and stick with reputable companies like Thomas Cook etc

Booked for Sol Alcudia Centre, 1 bedroom apts very very small, says for up to five people really only three sleep comfortable. Some areas very dirty and untidy. Keep away. As for price complete RIP OFF. Book with a well known company.

God there's some moaners on these websites. The holidays advertised are not live and are simply a request. Youve accepted the terms and conditions so if your daft enough not to read them more fool you.

Bags are extra, prices of flights can change - Beach collection still the cheapest on market.

Go and book with Thomas Cook if you want to pay £100's more or accept it's just a request.

Spoke with two guys there. Legends. Great service. Thanks guys