118 Travel - www.118travel.co.uk

paid in full for hotel in january. arrived sept and told booking cancelled in june.agent bankrupt. had to pay E100 per night to get the room i paid for. all the phones on the agents website and my documentation have been disconnected and customer service email is returned undeliverable. Cannot contact 118 travel NOR Lastcheck nor the parent company mid counties coop.their ads claim all holidays fully guaranteed and protected but no means oc claiming on the insurance cover they aid they had

booked with this company in 2013 &couldnt of asked for better service etc,booked this year (2014) & all we've had is problems,charged us more for our holiday than we found online,kept me waiting on phone for hr&half,charged more for times of flight change,havent responded sufficiently or adequautely to our e-mails,made a complaint & it hasnt been dealt with,never using this company again - avoid!!!! absolutely horrendous experience!!! couldnt understand a word of what the staff were saying at customer services&wouldnt answer or deal with our complaints. still havent.

Booked in Dec13 and then told in May [2 weeks before departure] the booking agency had folded and 118 want another £157 with no gaurentee off getting the same hotel. Customer service is mind boggling traumatic.

DO NOT. DO NOT USE THIS COMPANY.

I have read the other reviews and searched the internet due to my suspicions about this company. Low and behold I am not the only person to experience such poor customer service!!!

They give you a reservation number saying they will contact you in 48hrs - no contact. So I call them and find out it is more expensive over the phone. I was actually looking online, their website and I could see the price being quoted. The customer service rep told me he couldn't see this but could only find the same details but at a higher price.

The rep was very rude, argumentative, so so unhelpful. He seriously needs customer service training!!!!

So as I type I have a holiday reservation number that they do not recognise, I have no confirmation and they have my card details.....worried.....ABSOLUTELY!!!

Do not put yourself through the hassles like me. See 118Travel and RUN.

Go and use a more reputable company for piece of mind.

YOU HAVE BEEN WARNED

We booked our holiday with them a few days later they call up saying they want to take a higher deposit rather than what is on their email confirmation / website when booking.

They then want to add on loads of extras at a higher price than on the website and say transfer are £90 each rather than free as what it said on the website when we booked.

Needless to say I have just cancelled this with them and I will be booking elsewhere. I hadn't of heard of these previously and will never use nor recommend to anyone again.

Stay away form these people, one word, terrible

To start with it was very reasonable price, so wasn't too sure if I can trust this company, however red some reviews and went for it. I had to make some changed to our booking before we left and staff on the phone seem to be very helpful and friendly. Gives a call back if required.Had no problems with our booking.

printing boarding passes i was at a loss when i phoned 118 i spoke to a very helpful member of staff who tried to tutor me on how to do them after a few attemps the staff member suggested they print and post to me i thank them very much as they arrived next day 9am i have used 118 for 3 years and can only praise them for there good customer service and will continue to use them but for future holidays will learn how to print

Do not use this company online to book a holiday ,,,the cost will be complete guess work that's if the holiday exists,

They will call you back a few days later to give excuses on why it does not exist ,excuses like the flights have gone up etc are all to common,and you have given them your card details , cocky little so and so on the phone ,I wonder if they will be like this when your face to face with them .? I think not .

So in summary ..YOU HAVE BEEN WARNED !!!!!!!!!!!!!!!

I had read some of the previous reviews thinking that the company cannot be as bad as they seem, but they really are. When booking you see the total price of your holiday right up to the confirmation email that they send you with a note that the price may vary slightly, but the actual price quoted when a rep rings you to actually fully confirm your booking is vastly more that what you see when booking.

The customer service is the worst I have every experienced. The rep was very rude, had no patience and cut me off mid sentence when I was asking him to explain why the price has went up so drastically.

The rep was also a lair, When I said that I would call him back to give a final decision as to if I wanted to proceed with booking, he rang me back within a few hours saying that the hotel was fully booked but he had one at a slightly later date, for a even higher price. When I rang a different rep on a different phone and quoted the exact same holiday, they were rooms available.

I will never use this disgraceful service again and am appalled that this company is allowed to get away this behaviour

I booked a holiday with 118travel in good faith and expected to receive a call confirming this having already had confirmation of my booking. Instead, I received a call to say my flights had gone up in price so would I pay more? The man was rude, unwilling to listen and did not follow up the call to confirm they would be destroying my card details. Don't use them, they are merely a dressed up budget airline and hotel matching service. Nothing you can't do on other websites but without the discourteous service from this lot.