Virgin Mobile UK

I'm going to make it short and simple, I've been with Virgin for a couple of years now and I have to say I've only had the best experience with this business. They 're always happy to help, very friendly and informative whenever I have a problem or question. Very easy to correct, and always respectful, any problems I may have. That is having my vote each time!

I would never ever have a virgin phone again...

I was on 3 never a problem I signed up to Virgin broadband and media package and they offered me and my partner contracts.

Totally mis sold contracts never paid the price we were told, awful customer service...after sales service terrible... I have made so many calls to them and so many complaints ive lost count, no one ever calls me back, and 12 months later I cant wait till the nightmare is over.

I will NEVER use virgin again the brand is a joke! With one agent even telling me they deal with hundreds of mis selling complaints a day yet they dont change! DIGUSTING

we have had a credit card .phone package.it has from the very beginning been the worse thing I have done.this company and I mean everything under the virgin name.try to cancel,good luck.harassasment ,all the time.never ending.will never again get anything from virgin. avoid

I would never ever have a virgin phone again..i was on ee never a problem my daughter had virgin broadband fitted and purchased 3 phones for family we could then phone each other free..her phone would not charge ...after sales service terrible..my phone had switched itself off returned also under warranty they sent me a rubbish phone back..not mine..my grandsons phone has now broke n just out of warranty ...the phone itself was great just any problems virgin not interested...my problem was virgin after sales I made numerous phone calls and trips to post office ..will leave when out contract runs out

Someone stupid in the Philippines cancelled my contract without my authorization! managed to to speak another stupid manager after 2 hours waiting (her name is Angy). They all have stupid racist attitude and very inefficient. I am writing A letter to the CEO.

I signed up with Virgin mobile because of the flexibility the contract offered - allowing me to increase or decrease my allowances each month. The 'VIP' tariff offering 'unlimited everything' - including data for £31 was an attractive option to have available.

I recently moved into a new house without any phone connection and getting broadband is proving a slow process so I switched to the VIP tariff this month as I am without wifi.

I now find my account has had the data all but disabled under the 'fair usage' small print - because I have used 3.5 Gb of data!

Mr Branson, please take note : unlimited data allowance does NOT mean unlimited as long as it is less than 3.5Gb per month!

I am pursuing a case against the company for using deception to obtain my business.

I got a replacement sim card from virgin mobile shop in Huddersfield. I want to keep my same number but they can not activate it. All customer services say is that I am a priority. god help anybody who is not. It is now 9 days without a phone. I was told it is because of a new system. Why would they install a new system worse than the old one. Anybody else had this problem. 9 days is ridiculous.

This company is possibly the worst company I have ever had the misfortune to deal with. Rude, obnoxious, argumentative, combative. Please, do not go with them because I am telling you that you will regret it.

They lie and then unilaterally change the terms of their own contracts. I was told that my older Samsung phone would not be insured when the contract expired. Then I was told by virgin's insurance company that it would have been insured for a full five years which meant that I never needed to take out a new contract with them. I submitted two complaints online. They were ignored. I sent them a complaint recorded delivery in January- they received that and it was ignored.

About an hour ago I received a call from the most beligernet, argumentative, arrogant person I have ever had the mispleasure of speaking with- a man called Haroon. He was aggressive, contradictory and a pathological bully. When I attempted to stick up for myself and point out his behaviour he said he would terminate the call. there is a reason why Virgin's review ratings across the board are atrocious. There is no concept of customer service. They could care less if you have been with them for 10 years, 15 years, 2 months. As far as they are concerned- they are right and you are wrong. They have done nothing wrong and the customer has. If you still feel compelled to use them as a phone operator then I can assure you, you will have problems with them at some point later on.

Virgin are only out to rip you off sending unauthorized sms text to your phone obviously a nice little earner for them .

Cancelled my contract a few months ago but the incompetent fools at Virgin mobile billing still send me a bill every month threatening to cut me off for non payment luckily cancelled my direct debit last week despite being ripped of for a month phone usage as was no longer with them ,(couldn't be bothered waiting over half an hour listening to cheesy pop tunes for the sake of £19) .

Also why can't they use English speaking staff who reside in the U.K instead of untrained clueless incompetent Indian n call centres who can't understand your accent .

Left Virgin mobile as signal was very poor non existent at times need to invest in more radio masts especially North West Coast England so frustrating constant drop outs .

Also other gripes premium rate charges for free phone numbers also beware anyone who has restricted data as going over your data a £1 day charge is incurred even if it is just 1kb also you can't cap your monthly price to a reasonable level £50 Virgin will gladly allow you to go over £200 a month which is a nightmare if you have children on this contract so a no go (daughter is now pay as you go)

Also beware when you cancel your contract that you don't get hit with sneaky unscrupulous charges which they do NOT tell you (or me) when i cancelled (having signed up for unlimited data on a 30 day rolling contract ,if you cancel they try to screw you for data usage £1 a day ,received text informing me that my contract expires in 7 days time yet despite paying for unlimited data the advisor unscrupulously must have switched my contract to a 1GB a month cap (advisor probably done it on spite as i wouldn't take any of his hard sell better deals ).

Just have to wait for my final bill now to see if they refund me for half a months usage,i was going to ring back up and complain but having spent 45 mins on the phone on hold decided not too glad to get rid of them and would never sign up to them after that trick even if they offered me a free years usage .