written by Chadico7 on 09/05/2016
Great service and really helpful staff. I had a 9ft trampoline, so not one which is currently in production, and needed a replacement matt. The internet was showing as not in stock but staff put a request in to the warehouse and fortunately unearthed some old stock which they promptly informed me would be put back in stock and put through my order. All delivered within 24 hours and the kids are back bouncing!
Anthony1381's Response to Chadico7's Review
Written on: 06/06/2016
Hi,
We really appreciate the kind words. We took full control of the company in February/March and are really striving to rectify a bad reputation that has been built up over the years of previous ownership. We aren't perfect yet but we will get there. We have a new website launching this week which will make it easier to order (which we know has been an issue). We also have the phone lines manned so if ever this a problem there will always be a helpful voice the other end of the telephone.
Hope the kids have a great time bouncing!